Elite Merchant Solutions Elite Datacorp Deceitful sales practices Van Nuys, California

In consideration of $500 refund received, we hereby dismiss our complaints against Elite Merchant Solutions and Elite Datacorp, of Van Nuys, California, and Midwest Merchant Services, of Lenexa, Kansas, filed here, and also with the Better Business Bureau, the California Attorney General, and with the Kansas Attorney General.

FIRST AND FOREMOST WE HAVE AN ESTABLISHED REPUTATION. THIS IS A FICTITIOUS COMPLAINT AGAINST OUR COMPANY. In response to the complaint identified above, dated 05/17/2010; R.C. Neuer Co entered into and executed a complete merchant agreement on March 3, 2010. Rick Neuer signed the agreement acknowledging the attached terms and conditions, which included the cancellation fees. We processed the agreement and called Rick on March 5, 2010 to download the terminal as scheduled. At that time Rick indicated he would like to wait to download as he was confused at the moment. Rick was contacted again on March 8, 2010, at this time Rick advised us that he was not going to take credit cards for his business. We advised Rick that he may be subject to cancellation fees according to the terms of the signed agreement; however, he would need to send a cancellation letter indicating that he would not be accepting Credit Cards for his business and we would consider waiving the associated cancellation fees. On May 16, 2010 Rick spoke to Eric and indicated the same regarding not accepting credit cards, Eric also advised Rick of the cancellation fees according to the terms he signed as well as let him know he would need to fax the cancellation letter. On April 1, 2010 we spoke to Rick regarding the account. Rick indicated that he decided to sign with another processor and continue to take credit cards. At this time we reminded Rick of the terms of his agreement. He said he is very confused and asked us to fax him a copy of the agreement. We faxed Rick a copy of the signed agreement and offered to download his terminal to avoid cancellation and associated fees. Rick said that he did not want to download and that he should not have signed the contract. On May 5, 2010 we spoke to Mary with permission from Rick at Ricks bank as well as Rick. Rick understood and agreed verbally that the cancel fees were not avoidable. Mary also agreed that the fees were legit and obligatory on Ricks behalf. Rick signed the agreement acknowledging and agreeing to the terms and conditions. On May 5, 2010 Rick Neuer acknowledged and agreed that the fees charged were in fact as a result of his signing of the agreement and according to the terms he acknowledged and agreed to. He indicated that he will in the future take a better look at each agreement he signs before signing. R.C. Neuer and Company has terminated a 36 month binding agreement and is trying to avoid the terms signed and agreed to by R.C. Neuer and Company. We respectfully request that this complaint be removed and deemed non legit and fictitious for all purposes. Please investigate the non validity and malicious intent of this falsified complaint. Thank you for your time and attention to this matter. Initial Response Summary R.C. Neuer has demonstrated failure to honor a signed 36 month agreement. We have complied with all terms and conditions that R.C. Neuer Company agreed to. All fees are legit.