Report: #1529810

Complaint Review: Sephora USA -

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Submitted: Sat, November 18, 2023
Updated: Sat, November 18, 2023
Reported By: Tatiana — Anchorage Alaska United States

Author Not Confirmed

Why?

Sephora USA United States

Phone:
Web: Sephora.com
Category: Cosmetics Company, COSMETICS, Cosmetics

Sephora USA Didn’t issue refund

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Placed an order on April 21st, 2023. Returned items shortly thereafter; Sephora received them on June 16th. An associate via chat said that the return had been received, and the refund should follow. The refund did not follow. Two weeks later, on July 1st, I filed a dispute with PayPal and won.

Sephora now says that I owe them the amount of the dispute, even though they never issued the refund to me, PayPal did.

Logic = missing.

This report was posted on Ripoff Report on 11/18/2023 01:42 AM and is a permanent record located here: https://www.ripoffreport.com/report/sephora-usa/didnt-issue-refund-1529810. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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