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Ripoff Report | Volkswagen Cypress Review - Houston, TX
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Report: #1536944

Complaint Review: Volkswagen Cypress - Houston TX

  • Submitted:
  • Updated:
  • Reported By: Ramin — Hempstead TX United States
  • Author Confirmed What's this?
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  • Volkswagen Cypress 11411 Farm to Market 1960 Rd W Houston, TX United States

Volkswagen Cypress Dealership WILLIE VELASQUEZ They never repaired and lied about Warranty Houston TX

*Consumer Comment: Have You Ever Gone To A Grocery Store???

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WILLIE VELASQUEZ and His manager by the name Rayan kepts lying about my Jetta rear brake repair despite the letter from manufacturer to fix it. This dealership operates on cheating the consumers and the service department constantly lie to everyone . They damaged my car and did not change the oil when it was covered under warranty and falsified information that the oil was changed while it was pure black. They shaved the brake pad and damaged the rottor instead of replacing it. Them telling me nothing wrong with it. I took it to other dealership and I have the proof that they damaged the brakes.

This report was posted on Ripoff Report on 04/23/2025 02:39 PM and is a permanent record located here: https://www.ripoffreport.com/report/volkswagen-cypress-dealership/houston-tx-willie-velasquez-1536944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Have You Ever Gone To A Grocery Store???

AUTHOR: Irv - (United States)

POSTED: Sunday, April 27, 2025

 Your entire complaint is within the realm of the FAILURE of this dealership to operate within the bounds of candor, honesty and integrity. Well guess what? This place TELLS THE WORLD they have NO RESPECT for you as a customer as well as an operational policy which EXCLUDES HONESTY, CANDOR AND INTEGRITY. In other words, what would you expect from still another pond scum, slime ball dealership? If you were to buy a new car from this trash, they would ADD ON a "protection plan" at $1558.89 whether you wanted it or not. When you go to a grocery store, do their people put items in your shopping cart and charge you for them whether you wanted them or not???? Absolutely not and that's because there are more honest and quality people in that business than a slime ball example of the Sleazy American Car Business! This dealership trash, even cooks up a very odd ball price of their scheme to help with their DECEPTION....$1558.89. Since they are DEFRAUDING customers with the dealer installed options and services customers ay not even want and requiring payment, you CANNOT TRUST THEM WITH ANYTHING ELSE. Your next step should be to contact the ,zone office and tell them directly about the dishonesty you experienced with these LIARS and either that zone office provides you with another dealership or they reimburse you for getting the work done aside from the warranty coverage. Spread the word as to what this dealership trash has done to you and how they are pulling the "Dealer Installed Options and Services" CON-GAME, whether the customer wants them or not. Running that scam as well as how they are treating you shows you and everybody else you inform this place is nothing more a perfect example of the slime balls involved in the Sleazy American Car Business.

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