Report: #1499739

Complaint Review: Zinus -

  • Submitted:
  • Updated:
  • Reported By: Theresa — Van Nuys CA United States
  • Zinus United States

Zinus Product Designed to Fail

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Purchased a mattress from them three years ago. The mattress cover is now very loose and unusable. Reached out for a replacement. Was told that the mattress covers cannot be removed or replaced, is not covered by the warranty (even though the warranty language does not agree). I was told that it is completely normal for the mattress covers to wear out after 3 years. This is not acceptable - the lifetime of a standard mattress should be longer than 3 years.

This report was posted on Ripoff Report on 09/11/2020 10:50 AM and is a permanent record located here: https://www.ripoffreport.com/report/zinus/product-designed-fail-1499739. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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