American Airlines Reservations agent encouraged me to rent a vehicle to get home - assured me that expenses would be reimbursed. American Airlines has refused to do so. Phoenix Arizona

When my flight was delayed, due to a mechanical issue and having to wait for maintenance workers to arrive on Easter Sunday, it became clear that I would miss my connection in Chicago. As there were no further flights home that day, I had the option of either staying overnight (and missing work the next day) or, as American Airlines Reservations agent "Carolyn" advised, renting a vehicle and driving home. She assured me that all expenses, including rental, fuel costs and expressway tolls would be reimbursed "because it was our fault."

When I attempted to follow her instructions to recoup the expenses incurred, I was quickly, repeatedly and summarily rejected by American Airlines. The failure and unwillingness of American Airlines to stand by the word of their reservations agents, who deal with customers, would seem to suggest that they cannot be believed and that they, in fact, intentionally mislead customers. This is willfull deceit, indicative of fraud.