Report: #1349023

Complaint Review: BetterHelp.com - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Tue, January 10, 2017
Updated: Mon, August 03, 2020
Reported By: Hamaroo — Seoul Alabama Korea (south)

Author Not Confirmed

Why?

BetterHelp.com Internet USA

Phone:
Web: betterhelp.com
Category: Unusual Rip-Off

Better Help Better Help is a rip off. Internet

*UPDATE Employee: BetterHelp Support Team is happy to help!

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I signed up for a free trial in Better Help. It asked for my credit card number but said it would not charge me additional chrages after the trial period. It gave me a week. But they wanted to confirm I was a serious customer so they asked me to choose a service. Again, I was on a free trial period. However it charged me $180. I am willing to take any actions. If anybody can help me get my money back, please contact me. I really need help.

This report was posted on Ripoff Report on 01/10/2017 07:01 PM and is a permanent record located here: https://www.ripoffreport.com/report/betterhelpdotcom-verified/internet-tter-rip-f-1349023. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

BetterHelp Support Team is happy to help!

AUTHOR: BetterHelp Support Team - (USA)

SUBMITTED: Wednesday, February 22, 2017

POSTED: Wednesday, February 22, 2017

Hi there, our support team at BetterHelp wanted to post and let you know that we are very sorry for the frustration our subscription billing process has caused you, it sounds like the subscription was not cancelled during the 7 day trial. No problem though, we understand that not everyone wishes to continue working with a counselor through BetterHelp, so if there are any outstanding concerns in relation to this post and the $180 charge, please reach out to our support team via email at contact@betterhelp.com. Thank you for taking the time to read this, and we send our best wishes.

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