Complaint Review: Bonne-Amie Pets - Hanoi
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- Author Confirmed
- Bonne-Amie Pets 163 Dai Mo Street , Nam Tu Liem Dist, Ha Noi City, Vietnam Hanoi, Vietnam
- Phone: +84 385 749 560
- Web: https://bonne-amie.com/?fbclid=IwAR...
- Category: pets, puppies
Bonne-Amie Pets LaLa Farms I bought three puppies; only received one. Was not refunded money and they discontinued communication Hanoi
*Consumer Comment: Bonne Aime Pet Fraud
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I bought THREE puppies from Daniel/Bonne Amie Pets and had them paid for through PayPal by May 3, 2021. On Wednesday, May 12, Daniel confirmed a booked flight to Seattle, WA (Seatac airport) to arrive June 2, 2021.
On June 1, Daniel informed me I would only be receiving TWO puppies due to one puppy (Crystal) being held in Hanoi due to heat stroke. When I arrived at the cargo receiving area at Seatac on June 2, I was informed that only ONE puppy had arrived (Hobbit). The other puppy (Lottie) had been detained in Dubai because she did not pass the veterinary inspection.
I later learned (on June 7--from the Emirates cargo manager in Seattle, NOT Daniel) that Lottie was in very poor condition in Dubai with abscessed wounds and hypoglycemia.
I continued to attempt to get updated information from Daniel on the condition of the two puppies I did not receive, and he responded on June 9. In that communication, he told me that Crystal was OK but Lottie was not doing well. He offered a REPLACEMENT of same quality for Lottie, who will/would be shipped to me with Crystal (he did not indicate WHEN).
It is now June 17 2021 and I have had no further communications/updates from Daniel despite REPEATED efforts to contact him through WhatsApp. I want information and I want this situation resolved. Truthfully, I would prefer a refund for the two puppies I did not receive as I am not confident they will arrive here in good health.
This report was posted on Ripoff Report on 06/23/2021 06:57 AM and is a permanent record located here: https://www.ripoffreport.com/report/bonneamie-pets/hanoi-lala-farms-i-bought-1509313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Bonne Aime Pet Fraud
AUTHOR: Julie Ts - (United States)
SUBMITTED: Thursday, August 26, 2021
I also have been deceived by Bonne-Aime pets and Mr. Dong (Daniel) via PayPal. Your situation sounds similar to mine. Please contact me to build the PayPal dispute case against Bonne-Aime Pets.
949-426-2008 Julia Tsai
Pham Van Dong @ Bonne-Aime has frauded me of a purebred Pomeranian female puppy. First, he bait and switched puppies. I received a mixed white female puppy, not a purebred Pomeranian. I had her DNA analyzed at Embark. She came back a super mutt: 60% Pom, 11.4% American Eskimo, 14.4 Super Mutt, 14.3% Pekingese.
In addition, Mr. Dong has frauded and lied to me as follows:
1.Not purebred Pomeranian
2. Born with congenital umbilical hernia (see vet report) and Von Willebrand disease
3. Parasite detected -most likely due to no vaccinations or rabies shots. Mr. Dong lied so the puppy can fly.
4. No registry paperwork as promised
5. Besides, I'm unable to register a super mutt puppy b/c she's not pure Pomeranian.
6. Shipping promised in 2 weeks. Actual time is 6 weeks.
7. Lack of a promised microchipped.
8. Lied age of puppy- actual age is much younger than stated on documents which violates airline rules
9. Different puppy's parents shown to me on Instagram video .
10. Puppy arrived with coccidia. She infected my other dogs and home. I needed to hire a professional steam cleaner to get rid of the coccidia spores.
Mr Dong refuses to communicate with me. He ignores my messages.
I'm asking for a complete refund of $2, 700 for a Mixed breed puppy.
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