BR Mulch Truck tires sunk in my yard Tipp city Ohio

 Horrible customer service, ordered 5 yards of topsoil to be delivered, driver arrives and ask where we wanted it, I indicated that I wanted it in a specific location in our back yard. After driving into my yard his truck sinks! 1 1/2 hours later someone shows up from their company to "evaluate" the situation... she immediately ask if the driver had me sign a waiver to allow him to dump in my yard...I said no, was I suppose to? She replied, yes... everyone signs one if they want us to dump in their yard..... she admitted fault on the company for the driver not having me sign their waiver and assured me the owner would be in contact with me the next day.... long story short, he had to dump the load of topsoil where he was stuck due to the weight of the truck and not knowing how to put the truck in 4 wheel drive! REALLY! after dumping the load , and after my husband pulled his truck out of my yard, I had quite the mess! Ruts that were filled in with the dirt they had Just dumped.... After finally calling the company, (of course the owner never reached out to me)...I requested that I have a refund on 4 yards due to filing in These ruts.... There reply....we don't feel as if this is our fault, our website states that we are not responsible.....guess what, they were referred to us...we had no reason to look at their website! Dirt is dirt, it's not like I had to pick a color! At this point I am extremely upset that this company is saying we should be out the money we paid to fill in ruts that they caused!