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Report: #235050

Complaint Review: Cape Cod Roofing And Siding - Wareham Massachusetts

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  • Reported By: Wareham Massachusetts
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  • Cape Cod Roofing And Siding 111 Hathaway Rd Wareham, Massachusetts U.S.A.

Cape Cod Roofing And Siding , Skip Schiappa, unprofessional, damage property, terrible roofer Wareham Massachusetts

*Consumer Comment: Long wait but well worth it!

*REBUTTAL Owner of company: Cape Cod Roofing rebuttal

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Don't hire Cape Cod Roofing to do anything. I had my roof done over and the crew damaged the house, left debris, nails all over. I deducted a small amount to pay for the damages and in return got harassed by Skip Schiappa the owner. He refused to fix the damages, sent a very lewd, crude and threatening letter. It got so bad I had to get the police involved since he resorted to verbally threatening me.

All in all a very unprofessional man, doesn't respond well to complaints, lies through his teeth and doesn't care about your property while doing the job.
The job turned out to be a nightmare ordeal. Stay away from this guy.

Denise
Wareham, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 02/08/2007 08:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cape-cod-roofing-and-siding/wareham-massachusetts-02571/cape-cod-roofing-and-siding-skip-schiappa-unprofessional-damage-property-terrible-roo-235050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Long wait but well worth it!

AUTHOR: Brookline Client - (United States of America)

POSTED: Wednesday, September 14, 2011

We recently put in a very expensive ceramic roof on our house in Brookline and feel compelled to respond to this client report.  The crew that Skip Schiappa brought to the house was superb.  There was never any debris left after each day of work and the attention to detail was outstanding.  We do understand the frustration of the client who reported her issues with this company and agree that interacting in a combative way with the contractor is not the route to success.  Skip is very emotional and takes his work very seriously so that if differences arise he is apt to respond defensively via an email exchange.  Face to face he is very responsive and has wonderful ideas that go above and beyond what one can expect from a typical roofer. His work is excellent and he is committed to making things right in the end so both he and the client is happy with the job.  The only criticism that we have is in staging of the job as it took much longer than expected or estimated.  This was truly frustrating but if you are not in a rush and the quality of the job is the most important thing, than we certainly recommend this company for your job.

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#1 REBUTTAL Owner of company

Cape Cod Roofing rebuttal

AUTHOR: Skip Schiappa Cape Cod Roofing - (United States of America)

POSTED: Sunday, January 17, 2010
To whom it may concern,

 

There is a rather pointless complaint on your complaint board about Cape Cod Roofing that is more of a personal attack than a productive consumer concern.

 

In fact, this matter went to a State Board and the Massachusetts State Board ruled on absolutely nothing regarding the basis of the complaint you are hosting. The State of Massachusetts ruled that the complainant, Ms. Linda Rainville was requested to provide a deposit to Cape Cod Roofing greater than questionably allowed by contract law in Massachusetts. Cape Cod Roofing argued that 1) Ms Rainville never produced a deposit prior to the start of the job as allowed under Massachusetts Law (1/3, 1/3 and 1/3), and 2) when Ms. Rainville was finally able to produce a deposit for the project, the project was well past the midpoint of the project and that since Ms. Rainville's project required pre-paid special order material that under Massachusetts's Law it allows for a greater deposit... Cape Cod Roofing was allowed/due NOT only the deposit which was never provided, but the midpoint payment as well. Ms, Rainville was unable to produce little more than just the deposit.

 

The State Board was sympathetic to the ambiguous argument of Ms. Rainville who simply entered into a contract she apparently had no means to fund at the time or on time as detailed in her written contract.

 

Cape Cod Roofing was fined $150.00 by the State of Massachusetts... the first and only fine in over 30 years of business. The fine had nothing to do with fraudulent actions, poor workmanship, non-performance of warranty/guaranty issues. See for yourself online at Massachusetts Home Improvement Contractors Program website.

 

We here at Cape Cod Roofing & Siding have no issue with sites such as yours. However, when you host a completely fraudulent complaint and allow consumers to vent their anger in a negative, fraudulent and completely unjust vengeful way, then your site is of no value to anyone.

 

We offer the following documents to anyone as proof; Ms. Rainville's written 1) our contract, 2) her complaint to the State of Massachusett's, 3) her cancelled checks (2 not 3), 4) our job report and daily photographs that clearly show the project was well past the midpoint before Ms. Rainville was able to produce a deposit, 5) certified material slips showing the best material was used, 6) before and after pictures of the project, 7) the written findings from the State of Massachusett's fining Cape Cod Roofing $150.00, 8) original correspondence between Cape Cod Roofing and Ms. Rainville showing Ms. Rainville was given preferential treatment reducing her roof cost by $2,000.00 as Cape Cod Roofing used some of their own end of year credits to assist Ms. Rainville, 9) Ms. Rainville's own written letter in response to Cape Cod Roofing seeking balance due (original cost of contract/NOT a penny more) in which she claims she is being harrassed because she is gay... this letter will be emailed, faxed or sent to anyone requesting it along with our company response. 

 

Entering into a written contract you can NOT fund is not an accepted course of action.

 

Taking vengence on those you failed to pay on time and in full in accordance with said contract is less than honorable.

 

Receiving an invoice for the exact amount of the written contract amount and playing the "GAY CARD" instead of writing a check is reprehensive.

 

The facts are clear, supported by written documents and available to anyone who requests them.

 

Now you know and have proof the complainant Ms. Rainville is less than truthful... and we have the written State of Massachusetts documents to prove it.

 

In closing, we have been a model roofing contracting firm for over 30 years. There is but 1 blemish on our otherwise spotless reputation... and it has nothing to do with failure to execute a written contract, workmanship, non-performance, warranty or guaranty or questionable material. It has to do with someone thinking they were going to get something for less than the agreed upon price.

 

Your da...m...n right we were mad and rightfully so. We are still mad that 4 years later we are still attending to this matter... over what?... someone who just could not produce payments on time when they clearly recognized we are a roofing company... not a charitable lending organization.

 

Skip Schiappa

founder/president

Cape Cod Roofing & Siding

800-734-7663

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