Caskers.com Did not ship product on time, did not send confirmation that order was even received, no email reply to questions New York City Internet

I ordered from Caskers in December 2015. Upon ordering I recieved no order confirmation, no notice that my product had shipped nothing. I didn't even think the order went through. A few weeks later I received my order. Unfortunately I had already gotten the product through other means. Previously I had even contacted them to see if they had received my order and got no response from them. When I got the order I contacted them again, asking to return the item and receive a refund. I received no response again! Finally, three MONTHS later I got an email response offering me a $5 coupon to shop at their site again. Ridiculous. Horrible customer service.