Complaint Review: CNA Test Coach - Internet
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- Author Not Confirmed
- CNA Test Coach Internet United States of America
- Phone:
- Web: www.cnatestcoach.com
- Category: Adult Career & Continuing Education
CNA Test Coach I order the link that was suppose to be sent to my email so i could download it to study for my CNA Test. The website says to wait 1 hour and the link should be in my inbox. Internet
*REBUTTAL Owner of company: We are sorry we let you down
Show customers why they should trust your business over your competitors...
On November 30th 2010 I Kelley O'Donnell ordered CNATestCoach's CNA Prep Test package that was to be sent to my email and downloaded to my computer so I could begin studying for my exam. The website said it should be in my email at most an hour after ordering. On Dec 1 2010 I still had not received the link. I sent the contact email
suzanne@cnatestcoach.com on the day I ordered as well as the 1st and 2nd of Dec requesting the link. The site has yet to contact me and the funds have been withdrawn from my account.
This report was posted on Ripoff Report on 12/02/2010 09:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cna-test-coach/internet/cna-test-coach-i-order-the-link-that-was-suppose-to-be-sent-to-my-email-so-i-could-downlo-667392. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
We are sorry we let you down
AUTHOR: Amber - Webmaster - (United States of America)
SUBMITTED: Tuesday, June 21, 2011
Hello,
In response to the this report we are very sorry you did not receive the utmost care and service from our CNAtestCoach.com site. Due to the growing popularity of the site and our effort to keep it running by volunteer CNAs we have made massive improvements to our contact system as well as the website itself.
To deal with your complaint directly, we did not find an order by your name or dates you indicated. Customers will at times order under different names so we urge you contact us again.
The #1 reason that a link is undelivered is due to customer entering their email incorrectly or not submitting their primary email address. We are currently looking into a way to verify email addresses so this will not happen in the future.
In effort to make our mistake right with the CNA community please use the following coupon code for a 15% discount:
CNA15
Best,
CNAtestCoach.com - CNAs helping CNAs
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