CREATIVE BUILDING & REMOLDING DOES NOT HONOR WARRENTY WARREN, Michigan

 INSPECTIONS by Mitchell J. Kuffa Jr. & Associates 1/29/12 Re: Robert McKinley The writer was asked to visit the above residence, review the past kitchen remodeling project and comment/evaluate same. The writer visited the above residence on 1-17-12, met with the homeowner, reviewed misc. related documents and observed the specified work. The following is applicable. The existing kitchen cabinets were re-surfaced with a plastic laminate on the exterior of the cabinet boxes, appeared to have new drawers and also a new plastic clad “wood grain” doors throughout. In addition, there appears to be a new upgrade Corian countertop along with a new sink, faucet and disposal. There were several shortcomings observed. A. There appeared to be a negative impact to the plastic finish on the upper wall cabinet doors over the range (appeared impacted from heat by the range). B. The Corian backsplash appears to need re-caulking with an appropriate product to minimize mildew/mold build-up in the joints and provide a proper seal where the backsplash meets the wall, top, etc. C. The white backsplash material behind the range is coming loose from the wall. D. Some of the laminate material on the existing cabinet boxes was coming loose in areas (see wall cabinet left of sink, etc.). E. Numerous cabinet doors and drawers need adjustment (doors are sagging and/or loose, do not align properly, stick, do not close, hinges make conspicuous noise, etc.). F. The pantry door does not fit the opening, but overlaps the opening in the wall with a substantial overhang of the new door over the existing opening and the door itself will not stay closed (see E above). G. Some of the end shelving that was added to the existing wall cabinets is secured to the previous end cabinet with screws that completely penetrate the old cabinet side and provide a sharp and hazardous penetration into the cabinet storage area. H. Some of the trim joints do not fit flush, are loose and ill fit. Overall, the finish carpentry work observed appears to be semi-professional and below industry standards. It is the writers opinion that there is probably a specific clearance requirement from a heat source that is specified by the plastic manufacturers specifications and this clearance is being violated by the current installation of the cabinet doors above the range. If that is the case, then to properly correct that specific problem, the entire wall cabinet over the range needs to be re-designed and replaced with proper clearance. As requested, the approximate cost to repair the above are: A. Install new cabinet over the range with proper clearance & heat resistance $ 588 B. Clean out caulking joints & replace with appropriate adhesive/sealant $ 103 C. Remove & re-secure laminate behind range (repair wall & replace laminate if necessary) $ 187 D. Re-seal loose cabinet laminate where necessary $ 178 E. Re-adjust doors & drawers & replace malfunctioning hardware where necessary $ 386 F. Replace pantry door assembly to properly fit existing opening $ 346 G. Re-secure end shelving with appropriate fasteners $ 81 H. Replace perimeter crown mold with properly fit joints $ 224 Sincerely, 　 　 Mitchell J. Kuffa Jr. Cc: Mckinley

DO NOT BELIVE ANYTHING THIS COMPANY SAYS THEY WILL LIE TO YOU WHEN THEY SELL YOU THE JOB.  THEY ARE LIEING NOW MY CABINET WERE NOT BURNED.  HOW CAN YO BURN A CABINET WITH OUT A FIRE. I HAVE MANY OTHER PROBLEMS WITH THERE WORK.  ALSO THE BBB HAS NOT RESOLVED  THIS ISSUE.  BEWARE THEY DO CONTRIBUTE TO THE BBB.

1. I HAVE BLACK MOLD SINCE THEY USED THE WRONG CAUK ON THE JOB.  THE BLACK MOLD AND BACK SPLASH IS GOING TO HAVE TO BE REMOVED DUE TO THERE USE OF INFERROR MATERIALS.

2. I HAVE MOLDING AND BACK SPLASHES THAT ARE COMING LOSE WITH LARGE GAPS BETWEEN THE WALL AND MATERIAL.

3 THEY ORDER WRONG SIZE DOOR AND TRIED TO MADE THEM WORK WITH  LARGER MOLDINGS TO COVER THERE MISTAKES.  I NOW CAN NOT GET ITEMS IN THE CABINET AS I COULD BEFORE BECAUSE OF THE WORNG SIZE DOORS.

4 I HAVE REFACING MATERIALS THAT ARE SEPARATING FROM THE CABINETS.

5. IF YOU BELIVE THIS COMPANY GO AHEAD AND USE THEM AND YOU WILL GET SCREWED JUST AS I DID.  I AM NOT THE ONLY PERSON OUT THERE THEY HAVE SCREWED.

 

THIS COMPANY DOES NOT HONOR ITS WARRENTY.  I DID NOT POST THAT THEY DO HONOR THEIR WARRENTY.  ION FACT I AM IN THE PROCESS OF SUEING THEM IN SMALL CLAIMS COURT.  THE BETTER BUSINESS BUREAU IS A WASTE OF TIME. 

In regards to this complaint, I know who this person is and the issue he is talking about is not under warranty due to the fact he burned his cabinets. Creative Building & Remodeling has a ten year warranty, however, heat dammage is not covered. We have agreed to replace the damaged material at discounted price. However, this person has resorted to slander this company threw websites like this. The Better Business Bureau has reviewed this matter and accepted our decission.