CUSTOMiFY Merchandise not received

I placed an order with Customify.com (via Instagram) on 01.20.22 for two dog beds and a confirmation email was received. This transaction/purchase was posted to my checking account for $49.98 on 1.21.22. 

On 1.25.22, I attempted to create an account on the Customify website so I could track my order. The website would not allow an acct. to be created at that time. So, I sent an email to support. 

On 1.26.22, I received an email response from Macy who indicated that they were receiving a high number of emails etc. but I should received another response in 24-72 hrs. 

On 1.29.22, I received another email from John who advised that my order was currently being processed. As well as, delivery roughly being 2-4 weeks. 

On 2.18.22, I replied to John that I still had not received any shipping information nor my purchase. On 2.24.22, I attempted to chat with them via the chat tool on the website. I also emailed both John and Macy on 2.24.22. I requested a refund for the purchase due to still not having received the items I paid for on 1.20.22. 

As of 3.7.22, I have yet to receive any reply to the two emails sent in Feburary, a response via the online chat,  the merchandise, nor a refund.