Complaint Review: Dish Network - Internet
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- Author Not Confirmed
- Dish Network Internet United States of America
- Phone: 800-333-3474
- Web: www.dishnetwork.com
- Category: Satellite Companies
Dish Network Bogus Credit Card Installation Charge Internet
*UPDATE Employee: Installation fees
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When I scheduled an appointment, the Dish Network sales rep told me that there would be no installation charge if they were unable to obtain a signal. The installer was unable to get line of sight to the satellite. Two charges appeared on my credit card. One was entitled DISH INSTALLATION. The other was entitled Dish Network-one time fee. The one time fee of $37 was refunded. The installation charge of $50 was not. Dish Network claimed it was not their charge, but a third party unknown to them. I did not talk to any third party in scheduling the installation. The installer was driving a Dish Network van. Dish Network disavows the charge was theirs and maintain that they are unable to refund it.
This report was posted on Ripoff Report on 07/12/2011 11:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dish-network/internet/dish-network-bogus-credit-card-installation-charge-internet-751890. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Installation fees
AUTHOR: DanB@Dish Network - (USA)
SUBMITTED: Tuesday, July 19, 2011
Hello! This is Dan Busa with DISH Network customer support. I understand the frustration with being charged for an installation that could not take place. An installation charge if applicable, under any promotion that you sign under will typically be for $99. The fee in question sounds as though it was charged through a third party as it is for a different amount. Also when an account cannot be set up due to no line of sight, the system will automatically refund all charges applicable. Because a DISH Network installer connected you it sounds as though it was possibly a sales partner that set the account up. I would be more than happy to look into this to ensure this is the case and that no errors were made. I would also love to look for contact information to resolve this for you further. Please e-mail me at: Daniel.Busa@DISHNetwork.com
Daniel Busa
DISH Network
Customer Service
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