Eagle River Automotive Overcharged for poor service. Eagle River Alaska

Customer Service: They come off rude, unfriendly and unpleasant.   Cost: Diagnostic fee: $170.00 dollars (Free at Auto Zone!) You would think for the hour you pay for which is what I was told why it cost this much that it would be more than a code reading. (WRONG) Most auto shops will wave this fee if you decided to get the repair with them you don't pay this fee but not here.   Cost: Coolant Flush: $430.00 dollars Every place in town will do this service for half the price trust me I asked. Here even the price of coolant itself is higher and I don’t understand why.   Service: My car was "repaired" after driving my car 22 miles to work the issue came back. Like ERA posted… the code was read and they did in fact change out the thermostat reader BUT test driving the car further than around the corner or doing a visual inspection would have shown that my radiator was blown. They did tell me this was not covered in the diagnostic fee. I mean you would think they would do a once over, how did they miss this doing a COOLANT FLUSH?!? This service is unprofessional but the rates say otherwise.   Adding insult to injury they tried to up sale me a repair service for my AC which was 80% of the cost to repair the raditor. Funny thing is the raditor repair FIXED THE AC issue!  

 Did YOU ask if that ridiculous fee would be waived if you had them do a repair? If not, that your fault. Secondly, what did they say the trouble code indicated? Did you ask that question? Just don't go to a dealer. They would have charged you $2500 for the same bad service!