Eleven2 Hosting Hosting business houston, Texas

My name is Nick Hudson and I am the Customer Service Manager at Eleven2. We have received your report from this website and would love for you to provide us further details so that we can address your concerns. You did not include your name, domain name, Ticket ID, or any information for us to identify you, so it's hard for us to look into your allegations and provide you with a response. Please provide your Ticket ID where you made such a complaint, and I will be sure to review it. Without looking at your ticket, I can tell you that our live chat is, indeed, 24/7. Our phone support is not 24/7, and weekends offer our most limited phone support hours. Not all issues are able to be addressed via live chat or phone, and when such issues are brought to those mediums, they are asked to be escalated to appropriate personnel via our support ticket system. But again, without some information to identify you, I can't possibly address your specific issues.