Excede internet Difficulty cancelling service. New york Nationwide

 Had a two year agreement for internet service. Service was slow and expensive, really expensive. Called to cancel service on Dec 6th at the end of the contract which was Dec 16th. Was told I had to cancel on the 16th and not before, otherwise I would pay a penalty. Told them I was going to be out of the country and wanted them to put it in their system to do an auto cancel on the 16th.. They would not do that. Have to call on the date or a 3day window after that. Otherwise, billing would occur for the following month. Terrible customer service. No interest in the customer. I would stay clear of Excede if at all possible.