Report: #1275920

Complaint Review: Gilt.com - Internet

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Submitted: Wed, December 23, 2015
Updated: Wed, December 23, 2015
Reported By: IgnoredCustomer — Hinckley Ohio USA

Author Not Confirmed

Why?

Gilt.com Internet USA

Phone:
Web: Gilt.com
Category: Department & Outlet Stores

Gilt.com Ignored Customer New York Internet

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Through gilt.com I ordered an item on 11/27/15. Per the website, my order was shipped via FedEx and I was to receive it between 12/11/15 and 12/17/15. However, FedEx reported that they never received the item from the company. On 12/19/15, I asked customer service through email to look into the issue and was told it had to be escalated and I had to wait 5 days to hear anything about the status of my order. Since this was a Christmas gift, I tried calling the company but never got a hold of anyone. All I want is to get my item, or if they can't deliver it, then the company needs to tell me and refund my money. As far as I am concerned...this company is a scam!!

This report was posted on Ripoff Report on 12/23/2015 07:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/giltcom/internet/giltcom-ignored-customer-new-york-internet-1275920. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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