Integrity Home Solutions | Expert Home Services In Tampa, FL ... Integrity Home Solutions price gouged. and forged my signature on invoices we never seen.charged us $12,142.00 for an air unit we can get for $7444.00 or below tampa fl

Feb 2nd IHS came out to check our air unit, the tech turned it on and off, no noise, took off the front of the air handler, he couldn’t see a problem he said. He billed us 49.00 and said that if it has a problem, record it and call them. (I had reached out to three other companies for estimates, everyone wanted any where’s form 49.00 - 169.00 to come out and check my unit and give me an estimate, no one wanted to do it for free and I didn’t have all that kind of money to toss around so I went with the cheapest which was IHS.)

Feb 20th, for the first time since IHS came out, we turned on the heat as it was cool in the evening, it began making a noise, we began recording, to get a better sound we took off the front of the air handler, we began smelling burning, we shut it off, called IHS, an appointment was set for Thur the 22nd.

On the 22nd, IHS tech came out, after checking the unit, he said that the blower was gone, that it would cost 2800.00, I was called at work, I was told by the tech that the blower was going to cost 2800.00, but other things could be found going forward, I asked about the circuit board as it had some oily residue on it, he said that he seen that when he was out prior and felt that the unit was bad but it turned on and off so he chose not to say anything, I asked about the oil on the circuit panel, he said that when the motor goes, oil will leak from the unit (so again he already knew the unit was bad, leading us on, risking a possible electrical fire). He was asked what a replacement for the handler would cost, he stated that they are sold in pairs, something to do with the permit. I asked what a new unit would cost, he stated 13K, I wasn’t sure what they cost as after covid things changed. He said that he just had a Coleman 3 ton installed in his house and it works great.

I spoke with my partner then, the tech said in the background that we could apply for credit from synchrony. My partner and I chose to go with the new unit as patching it up was not an option according to the IHS Tech. I sent a copy of my driver’s license so that the tech had what he needed to run my credit, I told the tech that my partner will be signing my name only for the credit application, I then told my partner that he is to sign my name only for the credit app.

My partner was then on the phone with his therapist who called for their scheduled meeting, the tech was filling out the information on his tablet, he was asked if he could let us know when if we are get approved, he said you have already been approved,  he came over and wanted him to sign the application, he was told that my partner could not see due to his eye condition, the tech made a big “X” with a line for him to sign, saying again that this was for the credit application from synchrony. (as mentioned, Charles signed only for the credit application, and told the tech that I could not really see due to his eye condition, (his therapist was on the phone for the entire conversation) My partner asked what the monthly payment would be, the tech said 152.00.  My partner was told that it would take 3 to 4 days to get the installers out her for the work. The tech was on the phone with someone, he then said that he could get them the installers out here today to get the job done. The installers arrived around 2ish.

I arrived home around 6pm, the installers were more than ¾ done with the job, the installation looked great, I watched for the finale two and half hours. When the techs were done around 8, 8:30ish they gave me the box for the thermostat and were about to leave, I stopped them and asked about the paperwork, wasn’t I supposed to sign something, where is the installation paperwork, where is the bill where is the warranty? The tech said that “they don’t have any paperwork, it will be emailed”, I said that I was shocked that there was nothing for me to sign, he stated “that is how they do it and that I should get an email with everything in 24 t o48 hours maybe Monday”, well I wasn’t holding anyone hostage, it was late.

Friday the 23, I called IHS requesting my paperwork, something from synchrony bank that I was told that my payment would be 152.00 but I have nothing that shows that, is that the payment.  I was told that IHS is a paperless company, that was something they failed to tell me and they don’t hand out paper but email it, wasn’t I explained that, NO I WASN’T, she said that she would email me, but SHE DIDN’T have my email, how are you going to email me when you do not even have my email? I gave it to her my email, and I said that I’d wait on the phone until I get it, she sent a few files.

When I got the paper work, I seen some issues, there was this circle with a doodad in it, I asked her what was that, she said that was my signature, I told her that, that’s wasn’t my signature, I was home when the installers were here, and if I had something to sign, I would not be calling for paperwork as I would have had it. She had no idea what that was, I asked about a detailed bill, there was nothing, she said that she doesn’t have it that she would have to investigate it. I asked to speak to someone, she placed me on hold and after came back and said that she would have to put a request in to have someone call me, I asked for the installation manager and the finance manager, there was no call Friday at all.

Saturday came, I got no call from anyone from IHS, so once again I called them, asking the same questions: why is there this circle with a doodad in it for a signature, I was told that now it was the signature of the installers when they left, again that wasn’t possible as I was home, I asked about the bill, I was now told that the fiancé company has it and they provide the bill break down, that isn’t true as the finance company only cares about the bottom like, they don’t care about the breakdown of anything only the bottom like, I was told to call them. I asked about the finance manager, he never called, she said that she would reach out to him, I asked to speak with the installation manager.

I was put in touch with the installation manager who began telling me what he thinks I should know. I first asked him about the unit, that when the air is on, it’s like being in a hurricane, if you had a wig on, it would blow it right off, that my other unit didn’t do that, he said that blows like that because it is new, I then asked about the unit installed, that it towers over all others, that it is way taller than my old unit, he said that its  three ton, I asked three (now if I gotten paperwork on the day of installation, I would of known this) I mentioned that I had a two and half ton, he said no that I had a three ton, and sent a couple pictures, one of a close up tag and he explained that the 3 in it tells him that it’s a three, I told him I’m and sure that I had a 2.5 ton installed back in 2017 ( now understand, a 2.5 ton unit fits perfectly and by them installing a 3 ton they had to cram the handle in the closet space, breaking the lip of the area that it sits on leaving a open gap). I asked him about the billing, how come I did not get a detailed bill, he wasn’t sure, I asked if I was being unreasonable to ask for a bill, he said that if was him, he would want one, but this company doesn’t give it. I began thinking “what are they hiding”? Why are they reluctant to give a detailed bill? I asked why didn’t anyone inspect the finished installation? How would you have known that the installers installed everything correctly?

I’d feel that anyone would like to know that when everything was done, someone checks to make sure all the “I’s” ad dotted and that the “T’s” were crossed, he said that they do that after two weeks, I said that I wanted someone to ensure that this is safe as the first tech knew that my unit was about to go and chose not say anything with the possibility of it catching fire with the oil leaking on the electric circuit board.

I called synchrony bank, I asked them what my payment would be, I was told that they didn’t have that information, that I would get payment information on March 18th when the payment is due, I said, how is it that they had no idea what the payment would be since they are financing the charges and yet IHS could give me a monthly payment of 152.00, they weren’t sure. I asked to be mailed or emailed a copy of my contract, I was placed on hold, was then told it would take like a month to get it. I wanted a copy. I was told that they would have someone call me. To this date I haven’t gotten this nor have I gotten, what amount was financed, for what % and for how long!

On the 26th the installation manager arrived to look at the installation, he came in with a circuit breaker and replaced it, my partner pointed out that the installers damaged the wall some and later discovered that they damaged the inside lip of the closet that houses the air handler (later we discovered that because they installed a 3 ton, a larger unit that what we had, they had to force the handler in, where the correct 2.5 ton would of fit in as it should).

I then got an email from IHS again with the same invoice sent to me on the 23rd but this time it was had some alterations and the circle with the doodad was missing and this time my signature was in its place, mind you Charles only signed one document and that was for the credit application from synchrony bank, but for some reason somehow that signature was now on the invoice that we never seen.  My partner then posted a negative review on google with questions and issues. 

The building inspector came out around the 27th (not sure) to inspect the installation per the permit, he looked at it, said that they installed an electrical box to the front of the air handler, when it was mounted on the base that the handler sat on but because the unit was too big they had no room so they mounted it on the front of the handler,  that should not of happened and he was not comfortable with it, they hadn’t sealed something around the handler so the inspector did not approve the installation. The inspector stated that after looking at the unit installed said, this unit is nothing that special, it has nothing special, has no bells or whistles, and even if it had a heat pump, there is no way this unit would of costed 12600.00.

That afternoon I was in contact with Sarah, who is the customer experience manager. I emailed her a message to call me, I then received another message from IHS on the 29th and Sarah called me, I spoke with her at large and express my concerns, the one thing she said was that the answer to the doodad on the invoice was the installers who signed when they were finished. I said that wasn’t right as they stated that there was no paperwork. She then asked how did my signature got attached to the same invoice and that the doodad so-called signature was missing and my name was now it its place? She said she would look into it. I felt like I was getting somewhere that she was listening, I did tell her to contact my partner and gave her his number.

March 3rd  David was sent a text message he spoke with Sarah, She was friendly and seemed genuine, then when asked about questions about the first invoice, she said that was the signatures of the installers, I said that there was no paperwork, I then asked about the second invoice sent on the 26th that now the signatures of the so called installers was missing and that my signature now appeared, she said that I had signed it, I told her that I did not sign that, that the signature that was on that invoice was the same signature that my partner signed on the 22nd for the credit application, she said that she would need to look into that, I asked about a detailed bill, she said that they can’t do that, they won’t list each wire ect.. I said that’s ridiculous, I was in business in Michigan, that I’d give a customer an estimate and then when the work was done, I would give a Bill, the bill would show what I did, what parts I replaced what the labor was, the tax and the total. I told her that I wasn’t asking for a part-by-part list, just what I paid for, the unit cost? The labor cost. The tax? And the grand total. (How about asking Jon H from Riverview Fl who has the same thing done to him in Sept of 2022 and posted it on YELP) She said that she would see about getting that, I asked her if I was being unreasonable about that she said no but that isn’t something that they do. I mentioned to her about the my old unit being taken out and that the Installation manager said that I had a 3 ton and that you replaced it with a 3 ton, but I had paperwork showing that the unit installed in 2017 was a 2.5 ton but the manager said by showing me this tag I had a 3.0 ton, why would a company want to charge me for a 2.5 ton and install a 3.0 ton, what they wanted to be generous? She said she would look into it, I said that I feel that they were wrong with that because the unit they installed was huge, it towered over my old unit, and all units here, that It blows like a hurricane, that 99% of the units here have 2.5 tons units and that a 2.5 ton unit is for houses up to 1500 sq feet, and my house is 1344, and it’s possible that they put a too large of a unit in my house, that I wasn’t informed that a 3.0 was going to be put in, I was under the assumption that I was getting the same size, no one said they were upgrading me. She said that there has been a lot of issues and that nothing is coming full circle, that there is a lot of missed communication and that they would need to meet their team and talk about this. I mentioned that the installation manager said that I am reasonable to ask for a bill like I requested, she said that he was new, I mentioned that he said that he was with the company for 4 years and really loved working there. I had mentioned that Charles had obtained an estimate from a company 7444.00, she said that she had it, then asked if I could get a couple more, I said that all the companies I contacted wanted money to come out, that they were the cheapest, I could not afford to toss out 4 to 500 just to see who would be the best fit, so I went with IHS, She said that it was okay, that IHS has an “apples to apples” match and that she would take it to the management team and let me know later.  

I got a text from Sara on the 4th saying that she would connect with my partner the next day. I stated in text that now we have proof that someone took my signature from the credit app and pasted it onto their invoice dated the 26th, that this is confusing. My partner spoke with her that if there isn’t a reasonable conclusion to this, they could take the unit out, she stated that we were in the window for that, if it came to that.

On March 5th my partner was called and was offered 1500.00 and that if we wanted a bit extra money, we could cancel the warranty. He called me, I sent a text to Sarah asking about the money and the cancellation of a warranty, I that I wasn’t sure of an additional warranty as I was to understand that we had a ten-year warranty from the company and a two year with them. She sent a response; your manufacturer’s warranty will remain intact; your account has been suspended until fully resolved. The labor warranty lies with the equipment and the efficiency/seer rating of your system, then goes to: at this point you’re asking for a settlement with you on a resolution you would waive your labor warranty and seek a new ac provider, that’s all ( so here it is, my labor warranty did cost something and this among other things is something that I should of known and not unreasonable to ask for, why is that so hard? Again, unless they are hiding the fact that they WAY over inflated the cost of this unit and royally screwed me with that statement of BYERS REMORSE AND DUE DILIGENCE. Your manufacturer warranty would still be intact, that her offer is a “gracious and fair offer”, then something about overcome buyer’s remorse following the completion of an install. I said something about her mentioning buyer’s remorse, she follows up with a tit for tat with me, that the other company who provided an estimate did not give a breakdown like I asked, that they don’t charge by the hour, that their price book is not made up of breaking down each part and labor costs. That they provide an upfront cost of doing the installation like many companies do. It is not illegal, and companies are not obligated to break out labor and material. Sarah goes into stating that she can resend the invoice and have “ME RE-SIGN IT” but if she states that I signed it originally then how come send me an email saying that she can resend it and have me sign it, this will then make it legal, right?

Sarah mentions byers remorse and due diligence, the due diligence, we may have acted fast, but with this company “Integrity” we trusted, we trusted that this company would not lie to us, to be fair with everything, they had 5700 reviews, that’s about all the investigation we could do as they were out within two hours to do the work when it was originally to be 3 to 4 days.

With mentioning google reviews, I noticed that they have a lot of reviews that post like one hour and yet their response to the person is like three months ago, there are a lot of big issues with how they control their reviews! Then I later I had checked out YELP and they have a very bad rating and another customer who had a unit done about a year ago and had the same issue with asking about a bill and they refused and charged them an arm and a leg, they also have two face book accounts one good and one bad.

That there is a comment in their invoice that basically states that they can continue to charge if they find other things wrong using my credit line, this is something they put in, never shown us and yet they think that it’s okay to do saying we knew, I called the finance company and froze the account stopping any future charges unless I contact them.

So as to answer the obligation part, it would be a nice thing to provide, as I am the customer asking for nothing that he shouldn’t be provided, that there shouldn’t be a problem providing this unless the company doesn’t want you to see what the cost of the unit really cost and that they over inflated the cost of the product to make a sale.  That the difference between the estimate and bill is that an estimate is what you think it would cost in the beginning, the bill is what it costs showing what you got, what you paid for. The dollar amount can change depending on what was done or replaced.

That her rationality about the signatures, the first invoice sent on the 23rd had the circle with like a “C” and then a doodad under it and was first told that was my signature then told that it was the signature of the installers, but here is the problem, look at the invoice, then look at the installer’s names, neither of the two names are “C”. Then the invoice for the 26th now with my signature on it which was explained in now an email that is “my signature that I signed, and this is the box their tech presented prior to the finance window. There was no window, there was a drawn “X” with a line under it, the 2nd invoice proves that, the signature I was told it was for the credit application, that I wasn’t to sign anything else due to his eyes, this is all heard by my therapist who was on the phone thru the entire conversation with me while the tech was doing the credit application and as everyone knows therapist record their meetings and she is will be willing to tell anyone what she overhear that day of the 22nd. Understanding that my partner’s medical condition is his business and was kept to us only, we had no choice to bring the therapist into it and as mentioned she heard everything that was talked about.

So, what does Integrity mean to them? Because what the meaning is nothing short of what they are not.

All this started out as, is “I wanted a bill showing what I paid for” of course we were shell shocked from the estimate and figured that cost for goods have gone up, but from there everything changed, stories and he said and she said, so it became a mission to find out why they refused to do this, but then why they cut and pasted my signature on their invoice, why there were so many stories to why things happened. Why hide things, if they are Integrity, why all the run around.

Simple fact, everyone all over, I mean ALL OVER that have experienced the same thing from this company or companies like this. We belong to the group through “NEXTDOOR”, and the amount of people say that people like me have gotten ripped off. I am assuring anyone and everyone that I am not going away, that this will not be swept under the rug, that anyone and everyone within the sound of the internet/social media will hear me loud and clear, that we will not take this lying down and will fight like hell to get companies like this to either become clean or close their doors.

Today 3/26/2024, we had a meeting with IHS at 12 noon with the Pinellas County Consumer Protection Agency in the State attorney’s office, we arrived at 11:20 some 40 min early, we meet the investigator and he said that he was waiting for IHS. It was 12:48 when we found out that the company said that they got the letter, but no one said anything about it and that is why they weren’t there. Like I truly believe that, then they said that they can do a phone call interview,  but they were not changing anything, nothing was going to be given, so why then am I going to waste another hour talking to a phone with a dead space from the neck up on the other end.

I got a text from them at 4:08 pm, saying that they were sorry, blah blah blah… but that we refused to do a phone call with her at the office. After trolling GOOGLE review, she produces a review that was posted sometime ago about a company that was subcontracted with Home Depot, a granite company, long story short with this company, they broke a 7’ slab of granite and attempted to hide it, after much deliberation from both, the company admitted fault and settled. A company who thinks that they are right will not settle for a five-digit figure, so to say that we argued over the price, which was close to 20K, there was no argument over price just that the granite company broke something and needed to either replace it or compensate for the damage.  So, troll as this company will.

Long story short, even the inspector from Pinellas County stated that this company has some very bad business practices and what we were simply asking for in the beginning was a bill showing what we got, what we paid for and the total amount, even the inspector said that is not unreasonable but normal for anyone to ask for, you would want to know what you’re paying for.

Just got another text from the company a few minutes ago, something about the documentation we sent them, they stand behind the offer of 1500.00, but again with another text message, How, all we wanted in the beginning was a bill, that it, a detailed bill showing all this and that, but again they refused. As mentioned, they come back with this 68% totaling 1500.00 but what is that for? Is 68% for the unit? Because if so then the unit cost only 2300.00 or so, that will give you 1500.00 so what is it? Asking for a bill is not unreasonable, knowing what you got, how much you paid for it, how much you paid for the extras, how much the warranty was as they themselves said they would give money back if we cancelled it, how much they charged in labor cost, we didn’t need the hourly cost as they were only there for about 6 hours and that would be silly, also how much was financed? How much interest on the amount financed, what are the terms, no one discussed the how long to pay off the loan, these are all good customer service points this company had failed to present that ended us here on this form. Both Charlie and I have learned more than we needed to know about air units, but much more, how bad companies want to screw you royally. People need to let their voices be heard loud and clear that this cannot happen any longer.

Just got another text message, this time its about the 68% and the 1500.00 and the apples to apples match of the 7444.00 estimate we sent, blah blah blah again but my finale text to them was this: “Again, do you see the problem?” we had a meeting with the pinellas county consumer protection and they did not even show up what is this company hiding