Complaint Review: ITItch.com -
- ITItch.com United States
- Phone:
- Web: www.ititch.com
- Category: Web Hosting
ITItch.com IT Itch Stole money prepaid for 1 year of hosting
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Dealing with IT Itch was difficult from the start but their platform seamed very simple to use so I paid for it. I paid for 2 website hosting for 1 year in advance. 1 day after I got my account they no longer had the option for support. Can you imagine dealing with a company that does not have a phone number or email or chat or support ticket system??
They changed their policy, coincidentally one day after I paid my dues, so any support ticket cost $50. 2 months go by, and I use the service on my own. Then, one day I gues a message from my backup manager that tells me my sites are down.
I check my sites and I see "ACCOUNT SUSPENDED". I login to my ITITCH.COM account and it says "Management Status: Hosting Account Suspended". No reason explained, no body to message to, every email I try to send them gets bounced back, and I am not willing to pay $50 just to get an explanation as to why they chose to suspend it.
Also, no refund has been given for the duration of my account period (which is about 9 months I paid in advance for). Scam. Beware and find a company that actually has a phone number for support. I've learned my lesson with hosting providers.
This report was posted on Ripoff Report on 11/10/2020 04:33 PM and is a permanent record located here: https://www.ripoffreport.com/report/ititchdotcom/itch-stole-money-prepaid-year-1501793. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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