Lucky13 Bar, Burger, Barbecue Clarissa Hostess and Charles Bouncer Denied Entry because Service Dogs Salt Lake City Utah

 Just because you happen to be disabled and you bought a vest for your dogs doesn't mean they are service dogs. You haven't described what tasks the dogs are trained to perform for you. I suspect that's because they are not service dogs, but rather emotional support animals. Also, there is nothing in the statute that requires establishments to admit multiple service dogs.

I really don’t understand what you are gaining from this treatment. All I wanted was to enjoy a good food and relax with my wife and friend. 

I would like to add, that prior submitting my review, I performed a Google Search on reviews of your business, and it showed over 250 one Star reviews, due to your rudeness and attitudes.   According to your answer, I can see how rude and discriminatory you and your employes are towards Service Dogs, and people in general.  for what I see you are just hard, prompt to assume, and refuse services.  

 Just the way I was confronted, and treated as well as my Friend Patrick, when he requested a table spacious enough for us and the dogs.

I would like to add Patrick’s statement:

 Hostess was very aggressive from start I went in before Jimmy and Soles.  Jimmy asked me to ask for a good table out of the way so the dogs wouldn’t be in the way. The hostess told me to wait there. She then went back outside, and I overheard her say, "Don’t let them in when they come back".  When she got back, I asked about a low table in the back, but she said "No" and took me to a high table right on the isle. I waited for my friends. After a while the hostess came to me and said my friends were being refused service.

I would also like to submit my wife statement when she went back to talk to the hostess: 

Hostess: Clarissa Asked my husband the following questions: were my dogs registered? What service does the dogs serve my husband? Were both dogs trained and registered? She said that the dog that was in training was not allowed to come inside. My husband answered all her questions and attempted to explain to Clarissa that she was not correct in her knowledge of the Federal and Utah’s Service Dog laws. Clarissa raised her voice and argued every point with my husband. She kept interrupting my husband and telling him that she knew what she was talking about because she has a service dog. That she paid $1K for his training and that he is certified. She then said that my husband and the untrained dog were not allowed to come in, but the trained dog could. the above conversation was also directed to my husband by the security guard. Clarissa went inside the restaurant, then comes out and continues to be loud to my husband. At this time, I started recording everything that was conversed between my husband, Clarissa and the security person. After my husband was denied entrance to the restaurant, we decided to leave. My husband, Patrick and I went to the car, and I decided to go back inside to have a word with Clarissa. I asked Clarissa: Can I speak with your manager? She told me that the manager was too busy, and she couldn’t come talk to me. I asked Clarissa for the owner’s name; she told me Rob. I then told Clarissa that I am working here at the VA as a healthcare worker. I told her that we travel cross-country and also use the dogs for therapy at military bases. I told her that maybe next time, she could be more polite and relax, when talking to anyone with service dogs. I told her that my husband has PTSD, and the dogs are a big part of his daily living. Clarissa told me that she has PTSD herself. Clarissa told me that my husband started by denying showing his ID, that he was very rude to her from the beginning. Then she told me that the reason that she is placed to work the front door of the restaurant is because no man will get in her face, because she will not allow it. I then told her that I appreciated it that she let me talk to her.

A business is allowed to ask only two questions. Your hostesses kept asking in a very defiant attitude; if my dogs were Service Dogs, what they did for me, and if they were registered? That they needed to be registered by law.

 Does the ADA require that service animals be certified or register as service animals?

No.  Covered entities may not require documentation, such as proof that the animal has been certified, trained, or licensed as a service animal, as a condition for entry.

The ADA (American Disability Act), a disable person is allowed to have up to two service dogs. Can people bring more than one service animal into a public place? Generally, yes. Some people with disabilities may use more than one service animal to perform different tasks. Other people may need two service animals for the same task. If both dogs can be accommodated, both should be allowed in. In some circumstances, however, it may not be possible to accommodate more than one service animal. For example, in a crowded small restaurant, only one dog may be able to fit under the table. The only other place for the second dog would be in the aisle, which would block the space between tables. In this case, staff may request that one of the dogs be left outside.  This wasn’t the case, she didn’t allow Patrick to select a table that would have accommodated both of my service dogs my Service dog in training, because of ignorance of the law and by being so defiant and not allowing me to educate her in reference to Utah Law.  Just to add, she said that she wasn't going to allow the Service dog in training because he's not considered to be a service dog by law.

According to Utah Service Dog In Training Laws

Service dogs in training within the state of Utah are covered by state law and are given the same access rights as fully trained service dogs. The following excerpts from the Utah Code are applicable to service dogs in training: 

(2) An individual who is not an individual with a disability has the right to be accompanied by an animal that is in training to become a service animal or a police service canine, as defined in Section 53-16-102:  

I'm a Retired 100% Totally and permanently Service-Connected disabled by the Army and the Veterans Administration with 17 years of service, Desert Storm Veteran, with two service dogs.  one is undergoing training; they're trained as Psychiatric Service Dogs. I was denied access to Lucky13 Bar, Burger, Barbecue at 135 W 1300 S, Salt Lake City, UT 84115 by the front door employees. When I arrived at the Lucky13, I was in the company of my wife, my friend Patrick and my Service Dogs. Just because we have never been there, I told my wife to please stay in the car with the dogs until we checked the place in order to make sure it was spacious enough and not too crowded for my Service Dogs.  Patrick and I tried to go inside, but we were asked for ID's, but my ID was left at the car, so I asked Patrick, in front of the employees to please proceed inside and make sure to get a comfortable table to accommodate us and my service dogs. While I went to get my wife, my Service dogs and my I.D.  my friend Patrick went through a dilemma of his own inside with the same hostess named Carissa.

I would like to add both of my dogs were vested, one with the “service Dog Logo and the other one Service Dog in Training”. As we are walking towards the business I could observed the bouncer, the hostess and another employee picking out of the corner of the building and observing us as we were walking towards the establishment.  At this time, I said to myself “Oh my God, I know what’s coming” When we got to the front of the establishment, I want to mention the following was a heated argument. From the start. The hostess had an attitude from the start, started to ask if my dogs were service dogs, what they were trained for, and if they were registered? I told her that there was no requirement for them to be registered or professionally trained, but yes, they were Service dogs, and they were psychiatric Service Dogs, but one of them was undergoing training. Even doe, I didn’t have to, I went as far as showing My Military ID and my Veterans ID card showing that I’m a 100% disabled Service-connected Veteran.  All this didn’t make a difference to this lady, she already made up her mind, before I got there.  She just went on telling me that Service Dogs needed to be register and already trained in order to be consider a service Dog. That she knew the law because herself she had a Service dog and she paid over $1000 for his training, and she was not going to allow the one undergoing training, because it wasn’t considered as a Service Dog, I told her she was completely wrong, that she needed to learn the law, especially Federal and Utha Law, which by the way specifies, that service dogs in training are to be considered Service Dogs. Then the bouncer named Charles, said that they were only allowed to ask two questions by law, is the dog a Service dog and what is the dog train for? But he was denying me access because of my attitude.  He also mentions, he would allow the dogs in, but not me.  I told him I wasn’t the one, that the hostess was the one who kept on arguing, that they needed to be register and already trained. She just didn’t know the law. that I gave all the information required for them to let me in.  if she wasn’t so argumentative everything would have been fine.