Memo Storage Took money out of our account without authorization Nationwide

This company has taken $35.50 out of our account for a few months.   I called to get a refund and they had a home address and email address that were over three years old!  I told them we did not authorize this and I wanted a refund.   She said they would investigate and if we didnt want the service they would refund our money, however, they said it looks like we did it online so we propably shouldnt expect a refund.  I told her I would call my bank and she got pissy and said if that is the case then she cant help me.    I called back and no answer.   Total Scam and Rip-Off!!!