Complaint Review: Merchant Plus - New York New York
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- Author Confirmed
- Merchant Plus 29 Broadway, 30th Floor New York, New York United States of America
- Phone: 800-546-1997
- Web: www.merchantplus.com
- Category: Credit Card Processing (ACH) Companies
Merchant Plus merchantplus.com, www.merchantplus.com Merchant Plus Merchant Fee Rip Offs. Unauthorized Merchant Fees New York, New York
*UPDATE Employee: Contact Requested
Show customers why they should trust your business over your competitors...
Merchant Plus has continually charged fees for non-existing services. I canceled my Discover processing account over 18 months ago. I was charged a $50 fee on my last merchant statement for a "Discover conversion". $50 is not the end of the world. It's the concept and business ethics that insults me.
I called an agent and they were only willing to refund $25 as a courtesy, not even because of the charge itself. I even had Discover confirm that nothing has funded in over 18 months.
This report was posted on Ripoff Report on 12/10/2009 02:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/merchant-plus/new-york-new-york-10006/merchant-plus-merchantpluscom-wwwmerchantpluscom-merchant-plus-merchant-fee-rip-offs-537378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Contact Requested
AUTHOR: MerchantPlus Support - (United States of America)
SUBMITTED: Friday, December 11, 2009
Hi. I am an Account Manager with MerchantPlus and will be glad to assist you with this issue. I do not have particular knowledge of your case but I can tell you that if you had legitimately canceled your Discover processing over 18 months ago, there is no way that you should have been charged and I will personally see to it that you be refunded the entire amount. Otherwise, I will be glad to lower your rates and/or fees to compensate. We at MerchantPlus strive to provide our customers with the best support possible. Please give us a chance to get this resolved for you. You can reach me personally at 800-546-1997 ext. 2124. Thanks!
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