REVIEW UPDATE: May 31, 2018: Nathan E. Nachlas, MD remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Nathan E. Nachlas, MD is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Nathan E. Nachlas, MD has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Nathan E. Nachlas, MD has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Nathan E. Nachlas, MD remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Nathan E. Nachlas, MD for its full commitment to quality customer service.

Ripoff Report's discussions with Nathan E. Nachlas, MD have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Nathan E. Nachlas, MD listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Dr. Nachlas's Director of Patient Relations, Sandy Friedman, has informed us that his personal philosophy is going the extra mile to make sure that his patients are happy and satisfied. Being in practice in the same community for three decades has enabled him to earn the reputation as one of the finest surgeons anywhere. His patients continually comment how much time he spends with them, thoroughly analyzing their individual situation and determining the most conservative, effective, treatment plan for them.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Nathan E. Nachlas, MD during an onsite inspection held by a third party verification company with no biases towards Nathan E. Nachlas, MD.

Nathan E. Nachlas, MD specializes in otolaryngology, neck surgery, as well as plastic surgery. As a board-certified surgeon he offers several different services through his practice. These services include: rhinoplasty, nose surgery, sinus surgery, and facial surgery. Dr. Nachlas stated the following about his practice, "I'm double boarded in otolaryngology and facial plastic surgery. My sub specialty...is work on the inside and outside of the nose to help people breath better, fix their sinus issues, and work on issues they may have with the appearance of their nose." Leads for Dr. Nachlas' practice are primarily obtained through word of mouth, physician referrals, and advertising on their website. Dr. Nachlas stated the following in regards to the advertising on his website, "we have a patient relationship team of Sandy and Pablo. They will post blogs on the website and we have a Facebook page for the practice so they will post blogs and events of the practice on that." Once a potential patient expresses interest in his services they will receive a personalized consult. Dr. Nachlas went on to explain, "we evaluate them and diagnose them. If they have not been treated with conservative management we do that. If they don't respond to conservative medical management or otolaryngology management. If there is a procedure that will help them we will offer that to the patient. Once they have decided on that they are brought back for another preoperative visit and that is usually within a week of the scheduled surgery. Then myself and or my Physician Assistant goes over the procedure with them all over again."



CUSTOMER CARE & COMPLAINT RESOLUTION – NATHAN E. NACHLAS, MD

During the onsite interview Dr. Nachlas was asked to describe a situation where a patient was not satisfied with the level of service they received. Dr. Nachlas explained that some patients express concern after they've had a surgery on their sinuses, and are not breathing as well as they hoped. In order to remedy this Dr. Nachlas will do whatever he can to improve their breathing at no additional cost. He additionally stated, "we do everything we can. Sandy is the director of patient relations is a very special person who I really have just to make sure everyone is happy...we want to make sure everyone is happy; any questions have answers, so we really try to go that extra mile to ensure that we can get to that 100% satisfaction."

When asked to comment on the complaints posted on Ripoff Report's website Dr. Nachlas stated, "one of the limits we have as doctors in addressing anything is that we are not allowed to divulge anything about a patient. I can tell you that one of the patients we operated on had several situations inside his nose just for breathing. [The patient] came back and was complaining that he still wasn't breathing although everything looked really good. I did another procedure on him, no charge, just trying to make him happy. He came back mad saying he still was not breathing, and then he moved way. Never saw or heard from him again until I saw Ripoff Report." Dr. Nachlas expressed that he did everything within his power to make this patient happy.

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Dr. Nachlas stated, "I would say pretty much our patient relations person making sure that everyone thoroughly gets a chance to vent any possible question that they have."

Nathan E. Nachlas, MD is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program. Additionally, he is excited to see how being a part of this program positively effects his current and potential patients.



NATHAN E. NACHLAS, MD - STATEMENTS FROM OFFICE MANAGER – TANIA DIAZ

" It is really a fun office to be a part of. Dr. Nachlas's reputation is unmatched and it is not uncommon for patient after patient to leave the office after a postoperative visit claiming that they have never been able to breathe as well or feel as well in their whole life. It is so rewarding to be a part of this experience. We pride ourselves not only in our physician, but in our entire staff. I have been office manager for almost a decade, following the office manager that had been with Dr. Nachlas for two decades. We have a very stable staff which adds to our being able to provide the ultimate patient experience. Please take time to review our site at www.drnachlas.com and learn what makes Dr. Nachlas so special.

Nathan E. Nachlas, MD's team have expressed how they feel very confident doing their job, interacting with patients, both for evaluation, preoperative consultation, and postoperative care. They all marvel how consistent the positive outcomes are, and how life changing some of Dr Nachlas's procedures are. Nathan E. Nachlas, MD takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "

"We have an amazing office. The ambience and attitude starts from the very top. Dr. Nachlas works tirelessly to make patients happy and is so meticulous in his surgical technique. We love how he interacts with us. He has regular meetings with us, always striving to make improvements to make our lives easier and to make the patient experience better."

Ripoff Report was pleased to learn that Nathan E. Nachlas, MD's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM NATHAN E. NACHLAS, MD

Nathan E. Nachlas, MD recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Nathan E. Nachlas, MD has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with an impressive and very dedicated office staff, Ripoff Report is convinced that Nathan E. Nachlas, MD is committed to quality delivery of services resulting in total client satisfaction.







How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Nathan E. Nachlas, MD meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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