Nationwide Truck Repair Nationwide Truck Repair Center 2 months waiting for a part I didn't need & they couldn't find. Mine Hill New Jersey

I dropped off my 2000 Ford 650 dump truck for a repair June 15, 2019. This truck is essential to my landscaping business.  I had a tire change done at a different shop and was told that I was missing a lug, and Nationwide was right around the corner.

They told me my hub was bent and needed to be replaced and that I also needed new brakes.

Then they “found” a replacement hub – but it turned out to be the wrong one. They finally told me that they’ve given up trying to find the parts and I would have to pay the bill and tow the truck out of there.  They refused to reassemble it so I could drive it away.  I was able to drive it in.

My truck sat for two months while I had to pay other companies to deliver goods for me to keep working. Their bill was almost $2,500 for them to take it apart and not put it back together again. Plus, towing the truck was $400.

I was never told that it would become a long-term issue, but after many calls and two months they gave me back my truck unassembled and I had to pay to tow it out of there. They claimed the part that I needed could not be found.

I was dealing with Ron and Wesley at Nationwide. Ron told me he “did me a favor” by reducing his labor from $105 to $98 per hour, and by not charging me for parts he was able to return. (Was he going to charge me for parts he returned??)

I am frustrated and angry about so many things. Nationwide was completely dishonest about the hub and the brakes. It cost me thousands of dollars for delivery costs for the two months to keep working. There is no one you can hold accountable and no way to legally show their dishonesty because they put caveats on every piece of paper they give you. The caveats say that you are signing to not sue them. All I can do is try to spread the word and try to save others from making the same mistake.

After towing my truck to another yard that actually knew what to do, they had my truck repaired and running in 4 days. The hub did not need to be replaced and it was not bent. I am doing the brakes at another time as they have more life left in them.