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Report: #157986

Complaint Review: Northwest Glass Art - Lynnwood Washington

  • Submitted:
  • Updated:
  • Reported By: Medford Massachusetts
  • Northwest Glass Art www.northwestglassart.com Lynnwood, Washington U.S.A.

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My friend placed an order to ship me a piece on Monday September 19, 2005 and paid 25 dollars for guaranteed overnight delivery. So far it has been three days and I still haven't received anything. There is no customer service phone number on the website and neither my friend nor I have received responses to the emails we have sent.

What is going on?

David
Medford, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 09/22/2005 12:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/northwest-glass-art/lynnwood-washington/northwest-glass-art-overnight-delivery-ripoff-lynnwood-washington-157986. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
6Consumer
1Employee/Owner

#7 Consumer Comment

thanx

AUTHOR: Ryland - (U.S.A.)

POSTED: Thursday, September 29, 2005
thank you mary for that very intelligent and helpful post
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#6 Consumer Comment

Wow! This is just too funny for words.

AUTHOR: Mary - (U.S.A.)

POSTED: Tuesday, September 27, 2005
After reading all these posts about this company, I decided to take a look at what they were selling. I just figured it was stained glass windows and such.

LOL!!! They sell pot pipes and bongs! Nice ones, though... I'll admit.

This is just too funny for words.
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#5 Consumer Comment

i'm cancelling my order

AUTHOR: Ryland - (U.S.A.)

POSTED: Monday, September 26, 2005
i no longer want to deal with you guys. cancel my order, refund my credit card, do whatever you have to do, and just get this thing over with. to anyone reading this post, don't do any business with this company, it's a waste of time and effort on your part, and if you need more reassurance of this there are about forty other posts that say the exact same thing as i do. awful business.
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#4 Consumer Comment

Are you kidding me?

AUTHOR: Ryland - (U.S.A.)

POSTED: Sunday, September 25, 2005
look angela, i don't know what you're thinking ignoring us for a week, and then all the effort you can muster is telling us the names don't match up. why is it that i've bought a ton of things online with no problem whatsoever, including ones where the billing address (mine) isn't the shipping address (david's), but in your case there is a problem? and why is it that you didn't contact me until now? i have no idea what is going through you head right now, but the whole names not matching up thing is absolute crap, and you need to get it together and get my ordered shipped out immediately. we made no mistakes, this is totally on you, now either you or greg needs to take some responsibility and do what i paid you to do, that is how business works. i can't believe that you're doing this right now, especially after your company's history. just get this thing done, don't rip me off, and help yourself by not damaging your company's reputation any more.
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#3 REBUTTAL Owner of company

We declined this order.

AUTHOR: Angela - (U.S.A.)

POSTED: Sunday, September 25, 2005
This transaction has been reversed. The names do not match up.
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#2 Consumer Comment

greg, we don't want to give you a headache

AUTHOR: Ryland - (U.S.A.)

POSTED: Sunday, September 25, 2005
greg, i was the one who ordered david's piece on the 19th (order # 8218). everything we did was done correctly; the credit card was mine, the address was correct, you even sent a confirmation email. it still says the order is "processing" on your website. this is taking way too long. your site advertised overnight delivery. i paid $25 for it. as far as i'm concerned, you owe me my order and $25, and you owe david a simple quick apology for taking too long. neither david or i want to drag this thing out, we don't want to give you any more problems, just get our order straightened out and let's get this over with.
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#1 Author of original report

please just fix this

AUTHOR: David - (U.S.A.)

POSTED: Friday, September 23, 2005
the order number was 8218. please just fix this, id rather not get bitter. thanks a lot.
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