Property Frameworks Negligent and unethical property management company that put our safety at risk and wrongfully withheld our security deposit Austin, Plano, San Antonio, Houston Texas

I rented a property in Georgetown, TX from Property Frameworks from 11/14/2019 to 10/30/2020. Throughout the lease, Property Frameworks was very difficult to deal with, regularly neglected to service problems that posed health and safety hazards, and often misrepresented the truth on issues related to the property and their handling of issues (almost always trying to deflect blame to other entities). In one of the most significant issues, Property Frameworks had our gas turned off without providing any notification or reason to us (we had been paying them directly for the gas bills, always as soon as they posted), resulting in our losing heat and hot water for 2 weeks in the middle of the winter, which posed severe safety risks to our family, especially our young child.

The chief complaint for this report is for Property Frameworks' wrongful withholding of $890 from our security deposit. They did not provide any evidence of issues for the items for which they deducted and they have refused to provide documentation after multiple requests for this. Included in those items are $450 of cleaning charges, even though the house was professionally cleaned and left in much better condition than it was when the lease began.

They have regularly tried to place blame for this and other issues on other parties, even when it is very obvious that they are the responsible party.

From online reviews on BBB, Yelp, and Google, it is clear that refusing to refund tenants' security deposits wrongfully and without evidence for alleged "damage" is a common pattern for this company, and I hope that filing reports will help better hold them accountable to ethical business practices so that they don't continue fraudulently taking advantage of renters.