RK Auto Group RK AUTO GROUP, FAMILY MOTOR"S, RK TOYOTA Selling vehicles with bad brakes and Verbally and Harrassing employees bad customer service Virginia Beach, Virginia

I have had dealings with RK since 2004, when my mother got a car for me there. She took it from me because I lost my job and couldn't afford the payments for it. The reason for my comment is this: this dealership made a huge chance sometime around 2007ish when new management took over. My mother still has the Camry she got for me and is very happy with it. Back when my mother bought the car the old management people were doing some down right dirty stuff. For instance the car I was supposed to get had 13 miles on it, but the ignition had been stripped out of it, so the one I did get had 2000. They did not register the car correctly (problem with the VIN numbers: remember the car I was supposed to have gotten had 13 miles on it, they tried to claim I got that one.) and then we discovered proof in the glove box the car had been previously sold but not registered. My mother was angry, so much so she retained a lawyer and basically told RK that if she didn't get a 75,000 mile warranty and a package agreement for the car, she was suing them and reporting them to the BBB. My best friend at the time tried to buy a car from them with slow credit. She was REALLY upside down on her car. They told her to let her car get repoed and they'd sell her a car because they couldn't take her car as a trade in.

This past year my brother decided to look into getting a Toyota, which my mom called RK to see if anything had changed. Turned out new management was on the horizon, and they sold my brother a brand new Corolla. Fast forward to the recall: the only problem my mom and brother had there was they did not have the parts ready for his car at the time they scheduled the repair. My mother was on our local paper's front page talking about the recall, basically calling it "inconvient, however it did not discourage her from buying a Toyota." The article was on the front page of the paper on a Friday, which RK called my mother the second they opened to say they had the parts to fix my brother's car.

Point to my story is: a lot can change in 5-6 years. These people ACTUALLY DO care if you are happy now, whereas before they didn't. As far as the inspection thing of they will sell you a car that doesn't pass inspection, I doubt it. The only place I have found around here that will is AutoMax in Gloucester. Thank God we took that car back within a week and got our money back. The mechanic there is very crooked.

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the Football game being played on the NBC, CBS, and FOX channel either, correct? The next time you watch any of the Network TV Stations, especially during the National evening News, pay attention to all the TV commercials, okay?

Karl,

Your comments have nothing to do with the original posting.  Turn off the computer, come up from your mothers basement, and get a life!

that Toyota produces, correct? Simply 'Google' this- SLUDGE POEM 2, and read it!

Dear Sir or Ma'am,

poem, entitled- 'SLUDGE POEM 3' in the comments section, correct?