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Report: #1291355

Complaint Review: Surplus Online

  • Submitted: Wed, March 02, 2016
  • Updated: Wed, March 02, 2016
  • Reported By: John S — Oak Harbor Washington USA
  • Surplus Online

    Internet
    USA

Surplus Online RV Marketing Charged us in Aug 2015, Said on back-order after monthly calls. Now won't answer the phone and never shipped the order. Internet

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On August 28, 2015 we ordered some RV parts that work in our shuttle buses.  Our CC was charged at that time as part of the online order.  After several weeks we called about the shipment and were told it was on back-order.  After several more weeks and months with more calls it was still on "back-order".

It is now March 2, 2016 and still no delvery.  WE have made many attempts to get them to do a full refund but they just don't even answer the phone and there is no way to leave a voice message.  We are now in the process of doing a chargeback for $73.98

This report was posted on Ripoff Report on 03/02/2016 09:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/surplus-online/internet/surplus-online-rv-marketing-charged-us-in-aug-2015-said-on-back-order-after-monthly-call-1291355. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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