swipebids.com SwipeBids.com have refused to refund the $150 "Membership Fee" for 300 "Bonus" minutes that I was not aware I was going to be charged for signing up. Internet

I signed up for Swipebids.com from a promotional ad/review on the website: http://techtrends.consumeradvocateweekly.net/. The ad said that if I used coupon code:SB25WAL to signup, I would recieve 1000 Bids PLUS A $25 Gift Card For Walmart.

The second page of the signup process indicates 1-Year membership includes 300 Bonus minutes, monthly giveways, etc. However, this is misleading because based on $0.50 per bid, Swipebids.com charged $150 to my credit card upon signup. I was very unhappy once I realized this and requested a refund via chat.

Jessica, the representative referred me to a refund page but also acknowledged that I would not qualify for a refund since I had won bids. To qualify for a refund after 30 days of signup you must: actively participate in bidding, use ALL credited bids and "do not win an auction with 30 days of original signup.

Jessica (a generic chat name, was vague most of the time).

Jessica: Thank you for visiting SwipeBids. We are here to help you win auctions, save money and have a great time. Who am I speaking with?


you: hi jessica. when i signed up i used a promotion code and was not aware u were charging me $150


Jessica: Could you please provide me with your full name, email address and Zip Code, so that I can pull up your details?


**edit**


Jessica: Please wait while I check your order details in our system.


Jessica: Have you used the coupon code while getting registered with us/


you: yes


Jessica: Ok, please wait for some time, as it will be credited to your account.


you: which one? the $150 to my credit card? or the 1000 bids. also what about the gift card?


you: also where during sign up does it show that i was going to be billed $150?


**edit**


Jessica: You will get the 1000 bids and the card, if you have used the coupon code while getting registered with us.


you: i was never aware that i was going to be billed $150.00. will i be credited back that amount to my credit card?


Jessica: Customer satisfaction is our number one priority; this is why we offer each one of our customers a 30 day money back guarantee. We are so confident that you will win auctions with SwipeBids.com  that if you dont win anything, we will refund you the entire sign up fee!

Also, please CLICK HERE to see the details that were stated on your checkout page as you confirmed your original purchase.


you: ok. The wording on your page said 300 bonus bids and a 1 year membership at $0.50 per bid. I may have missed that including 300 "bonus" bids meant that I was paying a $150 membership fee. I would have never signed up if I knew that.


you: I would like to please cancel everything and receive a refund back to my credit card.


Jessica: One moment please.


Jessica: To ensure no refund request is  ever missed, please CLICK HERE  to download the refund request form. You have up to 90 days to fill out and mail  the form to our accounting department.


you: That refund request is for members who have not won anything. I have bid on "bid packs" and won. so that refund request will have me wait 30 days and will not resolve my issue.


Jessica: As I stated before, all you need to do is fill out the refund request form and send it to us to ensure you get the best possible results. In addition, I am authorized to credit your account 500 free bids (a value of $300.00), which will greatly improve your chances to win an auction for great items like a laptop, T.V,  camera etc... Please CLICK HERE to see a complete list of 1000s of past happy winners this month.  Shall I go ahead and credit the 500 free bids to your account?


you: I'm simply asking either to be refunded the "membership fee" of $150.00 (I would prefer that over a $300 value). I do appreciate the offer but I do not agree to paying $150 for 300 "bonus bids". I understand your "disclosures were approved by attorneys" however I would be willing to dispute this with the Better Business Bureau if necessary because it is misleading.


Jessica: Please CLICK HERE  to see the details that were stated on your checkout page as you confirmed your  original purchase. This checkout page and its disclosures have been approved by  our Attorneys, and comply with strict credit card regulations issued by the  banks to ensure the charges cannot be disputed. All you need to do if fill out  the refund request and mail it to us; its that easy to get your refund!


you: Also, Just to be clear if I have won bids does that disqualify from receiving a full refund to my credit card?


Jessica: Yes, you got it right.


you: is the company the pompano beach,fl or the Orem, UT?


you: also what is the contact information for filing a complaint?


Jessica: For security and privacy reasons, we are unable to disclose our exact address, but I will confirm for you that we are based out of the United States.


you: I did not ask for your exact address. I'm asking for a legal business address to file a complaint. Are you saying that I cannot provide the better business bureau with your business address?


Jessica: You may put an e-mail to Legal@swipebids.com for that.


you: Thank **edit** you **edit**. I am disappointed that I will have to resort to legal procedures for a refund to my credit **edit**card**edit**. Your website is misleading.


you: Thank you.


Jessica: Sorry, we have provided all the necessary information  on the website.


you: Do you agree that I have made every effort to resolve this issue with you directly. Or is there anything else I need to know before I proceed further?


you: Also is there a contact phone number for your legal department?


Jessica: Sorry, you will get the refund only when fulfill all the conditions to get the refund.


you: Do you agree that I have made every effort to resolve this issue with you directly. Or is there anything else I need to know before I proceed further?


you: you: Also, Just to be clear if I have won bids does that disqualify from receiving a full refund to my credit card?

Jessica: Yes, you got it right.


you: ""


Jessica: Yes, you will disqualified from the refund process as soon as you win anything on Swipebids.


you: Jessica, do you agree that I am requesting a refund because I was misled by the wording on your site and and from our conversation we agree you are stating that I do not qualify for a refund?


Jessica: Sorry, we have provided all the necessary information on the website.


you: based on the information you provided, do I qualify for a refund?


Jessica: Sorry, you have to follow the procedure to get the refund.


Jessica: To qualify you must:


Jessica: 1.  Must actively participate in auctions over the 30 day period. Click Here (http://imgstorbx.hs.llnwd.net/o36/swipebids/refund_form.pdf) to download the Refund Request Form


Jessica: 2.  Must use all credited bids available in your account including daily bids (60 free bids credited daily upon login).


Jessica: 3.  If you do not win an auction within 30 days of original sign up with Swipebids.com, please contact us via live chat at the end of the 30 days for a refund.


you: I have won bids. Do I qualify for a refund?


Jessica: No, you will not be eligible for refund in that case.


you: Thank you. I'm just making sure I'm clear that you are saying that I am not eligible for a refund if I follow the your procedures to request one. Since I want to make sure I attempted to resolve the issue with your company first, Is there a manager available?


Jessica: I am the customer service supervisor on this shift.


you: is your manager available?


Jessica: Sorry, he is not available at this moment.


you: May i have his name please?


Jessica: His name is Justin Hayes.


you: Thank you for your help and I sincerely hope that we can get this resolved.


Jessica: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.


Jessica: Please feel free to come back for any further assistance.


you: Ok. I am saving this chat log as proof that I attempted to resolve the issue with your company.


Jessica: You can send copy of this chat to your e-mail by clicking send to e-mail link.


you: I did. Thank you.


Jessica: Good Bye.