Complaint Review: Target - Layton Utah
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- Target targetsucks.com Layton, Utah U.S.A.
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- Category: Department & Outlet Stores
Target superstore wouldn't let me exchange item for exact same in larger size Layton Utah
*UPDATE Employee: "Seasonal" says it all
Show customers why they should trust your business over your competitors...
My son was given a pair of pajamas for Christmas from a distant relative. Unfortunately they were too small, and the only thing I wanted to do was exchange them for another pair; more expensive to be exact. Sadly, they wouldn't let me. They said they were a "seasonal" pair of PJ's. What??? I'm confused........
Correct me if I'm wrong, could they sell them for the same price again? Yes. Would a customer walk out being happy? Yes. Would they have made more money on another item that I would've bought? Yes.
So what is wrong with this picture?????
Can't they just give people a break; at least at Christmas time?
Sarah
bountiful, Utah
U.S.A.
This report was posted on Ripoff Report on 12/31/2004 06:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/target/layton-utah-84041/target-superstore-wouldnt-let-me-exchange-item-for-exact-same-in-larger-size-layton-utah-125270. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
"Seasonal" says it all
AUTHOR: Damon - (U.S.A.)
SUBMITTED: Friday, January 07, 2005
If the pajamas were seasonal, they would have been clearanced lower and lower and finally removed from the system completely. Once an item has been completely clearanced out of the system, it can no longer be returned or exchanged without a valid receipt. If you scan the item's barcode, a red screen will pop up that says "Item not on file." And when it reaches that point, there's absolutely nothing we can do without a valid receipt. Your best bet would be to try and retrieve the original receipt or a gift receipt. I don't think that would be considered rude if you explained to the gift-giver that you needed to exchange for size.
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