Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to TCB Pay LTD for its full commitment to quality customer service.

Ripoff Report's discussions with TCB Pay LTD have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. TCB Pay LTD listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

TCB Pay’s CEO and other executive have informed us that their philosophy is that client are the heart of any businesses. As successful professionals, they feel it is critical to listen and respond properly to any issues. By always prioritizing on clients and their satisfaction we hope to maintain a strong enterprise with a solid business model.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, “TCB Pay truly communicates all aspects of their service in a timely and effective manner. WE are very pleased with the responsiveness that the company has shown. They are serious about commitments and deliver on their promises.”

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Je Benjamin Haguel during an onsite inspection held by a third-party verification company with no biases towards TCB Pay LTD.

Benjamin Haguel stated the following about his company TCB Pay, "so what we do is very simple. We do payment processing payment acquiring through banking. We do this in different sectors. The lower sector is extremely competitive and the high-risk sector is not as competitive."

Leads for TCB Pay are primarily obtained through merchants and agents. Mr. Haguel stated the following about the sales and services process for TCB Pay, "agents get paid through a referral revenue share. So the higher the risk is the less we are going to share. So let's say you are going to bring a nail salon on you know it is low risk. We are going to give customers up to 70% of the profit that the merchant generates. And then let's say you bring on an adult entertainment website which is super high risk. We are going to give customers usually 30% of the profit generated." Mr. Haguel additionally stated the service process for his customers, "so what makes us different than others is first we are a small company and people are fed up with large companies.

Consumers are fed up with mega huge companies that don’t do anything. You can see it in the hotel industry with the smaller hotels over the huge ones. And the reality is people come to see our number 1 because they get a referral from an Agent. Number 2 because we are going to give them the equipment. Number 3 because we personally take care of our customer service. We do not relay necessarily unless after hours. During work hours and business days, we do not relay to customer support. We do it ourselves in house. For example, we have a merchant in California that is extremely low risk and the guy must bring us $40 and this is the third terminal we are sending him.

At this point, we just want a happy client and he's happy you know but his terminal broke...well he broke the terminal we expect because his staff is not being very careful. But what are we going to do? We give him a new terminal every time which is $100 every time and that is what we do. Now also when we are trying to grow our business speaking of we come with bigger products such as point of sale or number of terminals. We also have our payment gateway which is for online merchants and we will provide them some perks that are pretty unique."



CUSTOMER CARE & COMPLAINT RESOLUTION – TCB PAY LTD

Mr. Haguel was asked to describe the escalation process for a client who was not satisfied with the level of service they received. He stated the following, "Well number one we have the support team of TCB Pay. Then if they are still not happy well it goes to a manager and then if they are still not happy it goes to the executives. I am going, to be honest with you I think only one case has come to me historically outside of the high risk. It goes both ways I guess. They tend to want everything on their end and we tend to try to prove to them that their demands are unreasonable if they are. If they are reasonable we try to meet them."

When asked to comment on complaints posted on Ripoff Report's website Mr. Haguel expressed that that one comment was a personal attack from a friend who did not do business with TCB Pay, and the second was from a potential client not wanting to proceed due to fees which he was already aware of.

In order to ensure that clients are receiving the best experience possible TCB Pay is dedicated to providing clear expectations and communication with their clients. Mr. Haguel stated the following, "The mode is to get personal. We don’t live in the same mode that we did in 2012 in the sense that back then I make a customer unhappy and arguing was one thing. Now we literally have someone in the office that takes care of this. You need to have someone in your organization directly taking care of this because the public image in 7 years has changed so much that people don’t even have the patience to wait for anything. So yes we do. We don’t let anything go to aggravation which is why there is nothing on TCB Pay. The only thing on TCB Pay is a friend of mine told me that this happened to them. Not even the person complaining. It is a person complaining about a person potentially complaining. So because we took care of it so well that nobody ever complains directly. And that person that complained was a friend complaining that the next day said I am sorry for the harm I caused because I do not know this person. I am sure that they work hard and that they are good people but all I know is my friend said this and I reacted out of emotion."

Benjamin Haguel is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Haguel stated the following, "Well you guys have created yourself a name on which you are the voice for some people that cannot be heard. And I think that is great. There are not so many issues with it which I like. But what it means for me is very simple. We are growing to a point that we are being considered to be a part of a program in which we would like to demonstrate responsibility that we are capable of handling. And as well I would like to demonstrate that our proven changes in things like management skills are proof that we can do those things better."



TCB PAY LTD - STATEMENT FROM THE CEO – BENJAMIN HAGUEL

" We are a payment processor that helps its clients accept credit cards and also provides affiliate products such as software and terminals. Our target markets is in small to medium companies that are generally brick and mortar to high risk businesses. Currently, the company works in the United States and in over 30 countries TCB Pay feels it has a competitive edge in the market place because it is constantly adding to, enhancing and increasing its product lines.

TCB Pay LTD's team have expressed that they feel good working at TCB Pay and doing their duties to the customers. TCB Pay LTD takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Throughout the year TCB Pay makes sure its employee have the best employment experience. Mr. Haguel is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicates with employees and customers.”

Ripoff Report was pleased to learn that TCB Pay LTD's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM TCB PAY LTD

TCB Pay LTD recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, TCB Pay LTD has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Benjamin Haguel , Ripoff Report is convinced that TCB Pay LTD is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that TCB Pay LTD meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program, they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can ensure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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