The Fedora Store Hats America wrong size refused refund Internet

Although the problem was resolved, the customer's claim that we lost all of his records was incorrect.  It was simply a matter of the customer not contacting us directly.  We quickly resolved the issue when we determined the customer's problem and who he is.  However, this one went and posted on every conceivable website about his problem before ever communicating directly with us.  Then, he didn't bother updating all of his other negative postings.

Apparently the seller lost all of my records and was not aware I was trying to get in touch with him. He has promised to refund the amount of my purchase.

Well...he hasn't. I still have received no communication from the seller on resolving my problem.

It appears this customer received a second hat that was the wrong size sent by our shipper.  However, this customer has not contacted us about the mistake so we can make good.  We asked him to donate the first hat, and sent a second, but never heard from him again.  If this customer will communicate directly with us, we will contact our shipper to send the proper item and make good on the order.  Humans do sometimes make mistakes.  We sell thousands of hats, and if we make a mistake we stand behind it.  If a customer ordered the wrong size, that's another story, and the hat has to be sent back to us at customer's expense.  Our same policy applies if a customer receives a defective product, we will ensure that a quality product is sent to the customer at no additional expense, and we typically ask the customer to donate the defective or wrong size product to a disabled veteran.

So Mr. Customer, please contact us through our email customer service ticketing system at sales@thefedorastore.com and let us know what is going on so we can fix your order.  I have a feeling that part of your communication to us might have been misdirected or lost.

Duane Dewsbury, President, HatsAmerica