Turbo clean Pro Turbo Clean Pro Lester Smith I ordered product 5/10/2019 and never received

I ordered and paid for the Turbo Pro cleaner  on 5/10/19 and never recieved.  Keep getting same message they will ship. Haven't heard anything from them in probably 90 days from Lester Smith at company. He did try to charge me a 20% restocking fee if I wanted refund.

When I denied them doing that I haven't heard from them at all. I said you failed to meet delivery in timely period therefore I should not be charged restocking fee for a product that was never shipped or possibly made. Prior to that email they kept sending  a canned message. Same as what others reported.

I still want a refund.