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Report: #991771

Complaint Review: AuraVie - Van Neyes California

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  • Reported By: Ann — Bradenton Florida United States of America
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  • AuraVie P.O. Box 01465 Van Neyes, California United States of America

AuraVie Misleading advertising Van Neyes, California

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I saw an ad for samples of skin lotion for only the cost of shipping and handling from AuraVie Co.  It arrived and I used it once but felt I was allergic so put it aside.  I had not read anything about having to return this within 30 days which they told me over the phone was the agreement.  When my Master Card statement came I had a charge of $97.88.  When I called to ask about this I was told there was another shipment in the mail ,which came the next day,  and that charge would be on my next statement. 

I told them take my name out of their system and that I would return the second shipment as soon as it came.  They gave me a RMA number and said to write that on the outside of the returned package.  I will have to pay shipping when sending back the second box.  They suggested I add a form of delivery confirmation as well.  I was told it would take a while to get my credit issued on my charge account.

This is just plain false advertising.  There was nothing about a $97.88 charge on the information sheet.  I told the girl when I called this was just a big scam but she of course denied that.

This report was posted on Ripoff Report on 01/05/2013 10:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/auravie/van-neyes-california-91410/auravie-misleading-advertising-van-neyes-california-991771. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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