• Report: #991771
Complaint Review:


  • Submitted: Sat, January 05, 2013
  • Updated: Sat, January 05, 2013

  • Reported By: Ann — Bradenton Florida United States of America
P.O. Box 01465 Van Neyes, California United States of America

AuraVie Misleading advertising Van Neyes, California

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I saw an ad for samples of skin lotion for only the cost of shipping and handling from AuraVie Co.  It arrived and I used it once but felt I was allergic so put it aside.  I had not read anything about having to return this within 30 days which they told me over the phone was the agreement.  When my Master Card statement came I had a charge of $97.88.  When I called to ask about this I was told there was another shipment in the mail ,which came the next day,  and that charge would be on my next statement. 

I told them take my name out of their system and that I would return the second shipment as soon as it came.  They gave me a RMA number and said to write that on the outside of the returned package.  I will have to pay shipping when sending back the second box.  They suggested I add a form of delivery confirmation as well.  I was told it would take a while to get my credit issued on my charge account.

This is just plain false advertising.  There was nothing about a $97.88 charge on the information sheet.  I told the girl when I called this was just a big scam but she of course denied that.

This report was posted on Ripoff Report on 01/05/2013 10:34 AM and is a permanent record located here: http://www.ripoffreport.com/reports/auravie/van-neyes-california-91410/auravie-misleading-advertising-van-neyes-california-991771. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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