CMS Consolidated Media Services Ripoff swindlers Atlanta Georgia

CMS gets orders from several "sales companies" throughout the nation. Because of the high volume of sales from different offices, CMS can not always be aware of what is being said in those sales offices. We honor a cancellation policy. We have someone from our office call the customer back before the order is truly processed. This is a form of protection for BOTH the consumer and the company as well. The very fact of this final call is to make sure the customer wants the package that was sold to them. They have the ability to change it or cancel it if that is what they want. They can even go to a plan with lower payments. We have highly trained customer service reps. Yes, sometimes we may slip up or know exactly how to handle an extreme situation. Any time our customer service reps dont know what to do, the matter comes before me in the front office. A lot of times on a canceled order a customer recieves NSF charges because of an authorization on the credit card. An authorization is just that, it is not a charge. That is when the customer GAVE OUT their own credit card number. Some times we are able to refund those due to the situation. Many times even if we contact the customers bank to get them to release the "hold" caused by the authorization and the bank refuses. Why do the banks refuse. Because they are the ones making money on the account. All those fees go to the bank. Most respectful banks that are concerned with thier good image will drop the hold when we contact them and reimburse the NSF fees automatically.
If your bank does not/ maybe you need to switch banks. The non- compliant banks are the one doing the rip-off. They collect NSF fees for fun and profit.