LuxSauna-LuxSpa-David Shurtleff ,David Floyd, Garett Gordon LuxSauna - 90 day trial and money back guarantee is a hoax. Denver Colorado

i'm surfing around - actually in the market for another sauna for my spa. i have a luxsauna now and definitely would/will buy another one. they are amazing.

after reading this guys - scam watcher - (NOTE: i've seen this guy on other sites as well as this one - complaining about every possible kind of product there is, 100s of complaints) search it out.. you'll see what i mean.

Honestly, is this the dumbest person on the EARTH???? or is this guy (whomever he is - anonymous) a scam artist paid to post complaints (stupid or otherwise) about companies FOR MONEY?

i mean who really is dumb enough to blame the manufacturer because THE PLUG/CORD WOULD NOT REACH THE OUTLET?????

too funny or too dumb to be real?

heres to happy customersXX

It is true this person was delivered a damaged sauna due to shipping not our Quality control.  Now not only did we replace the sauna but we also gave a partial refund for the trouble. THIS CUSTOMER WAS SATISFIED and we heard nothing of new complaints.
Then OVER 90 days later called and wanted a 100% refund for not being satisfied.  Of course there is going to be a restocking fee - should that even be a question?  You bought and USED a health product that you sweat profously in and you expect us to not charge a restocking fee after the 90 days.  It's customers like these that are bringing American business down. 
Research any other Sauna company online and you will find the same if not a higher restocking fee for their saunas.  In fact Sunlight (company mentioned) has the same fee just listed different: http://www.sunlightsaunas.com/returns.htm  All cancelled or returned Goods shall be subject to: (a) storage fees and costs associated with re-routing the Goods; (b) a handling and restocking fee in the amount of $499 USD for each Signature, $499 USD for each Select. Oh and they only offer a 30 day return....and twice the money for the same product!
Thanks for calling me a liar and making a falsified libel claim agaist me and a company that tries to offer an AFFORDABLE product to consumers that actually need these saunas for health benefits.  It's people like you that force companies to raise their price due to extra shipping charges, attorney fees and having to write off a product YOU USED for months - so regular people can't afford the product.
We have sold over 10000+ saunas, endorsed by major health institutes (not Oprah), Hippocrates, Tree of Life, Issels Medical Institute to name a few.  We are also the only company that has contracts with major Health Insurance companies like United Health Care, Blue Cross Blue Shield and Rocky Mountain Health Care.
Oh and here is a recent testimonial that came in regarding us as a company and me as an employee:
-----Original Message-----
From: Gina 
Sent: Friday, October 16, 2009 7:20 PM
To: jt@luxsauna.com; ggordon@luxsauna.com; viola@luxsauna.com; sales@luxsauna.com
Subject: From www.luxsauna.com contact page
 
---www.luxsauna.com---
 
This person requests contact:
 
Name: Gina

 
Questions and Comments: I wanted to let you know how kind and courteous the staff from luxsauna have been as well as the delivery service. Garett was very proffesional and very smart with the health benefits and everything fit what he said. I purchased my sauna on Monday and it arrived 4 days later.(Friday). My husband and I put it together tonight and I have already used it. I was amazed at how carefully it was packaged and how stylish it is. It has exceeded ALL my expectations. I can already tell that I will use it every day. I LOVE the radio/cd player.
Thank you LuxSauna!  
IP Address 68.154.2.165
Please be careful what you read on these " Anonymous" complaint websites.  If you call someone a LIAR, dont you think it would be appropriate to reveal your name and provide some concrete evidence that your story isn't just ONE SIDED! 
We are a great company with a great staff that offers a quality product at a fair price.
Garett Gordon