digitaldepotonline.com Was left on hold for over an hour, hung up on and transferred back to hold every time I asked for a return number for my package. Internet

I purchased a camera on cyber monday from Digital Depot Online.  I was sent an email telling me I must call and confirm to proceed with my purchase.  After calling them back, I was told my order did not include a battery and was charged an additional amount.  I proceeded with the purchase even though I had a funny feeling about it.  When I received the camera, it did not even come with a lens.  I call within 3 days of receiving it to ask for a return # as was required from the email I received from them.  I called and asked for customer service and was put on hold for 20 minutes, then the phone hung up.  I called right back and was put on hold again.  After about 10 minutes, the phone was picked up where I heard men laughing in the back ground.  I was put back on hold for another 10 minutes, then a man answered and I gave my order # and asked for a return number.  I was promptly put back on hold.  This happened 2 more times.  I finally hung up and called my credit card company and put a stop on the payment and filed a dispute.