Report: #965037

Complaint Review:

  • Submitted: Mon, November 05, 2012
  • Updated: Mon, November 05, 2012
  • Reported By: societygirl — Bethel Ohio United States of America

    brooklyn, New York
    United States of America Be Cautious, they LIE, CHEAT! brooklyn, New York

Show customers why they should trust your business over your competitors...

This company is one to be careful of.  They will tell you that you are getting a U.S. brand merchandise. I asked if it was a China brand or U.S. brand and they specifically proceeded to inform me that it was indeed a U.S. brand.  When I received my Nikon camera and equipment I found that nothing had warranty cards enclosed.  This caused me some alarm as I had no way to register any items.  When I spoke with each person, including the so called manager, he stated that this was normal. I knew better as this was not my first camera. I did not get this fantastic deal, infact, I rec. only a 40-60. discount. After calling Nikon I would find out that they in fact were selling "Grey Market" items.  These were items that are not warrantied in the U.S. and are purchased illegally thru 3rd party countries and companies in other countries. So I had supposedly new equip and the only way to rec. warranty on any items was to send it to the country that the items came from. This was the Only way to rec. warranty work and typically they informed me could take months before receiving products back from repair or work.  They caused me great pain in resolving this issue.  Finally they agreed on returning the product.  But after 3 1/2 weeks I had still not gotten my money back and they received their items, signed delivery thru fedex w/in 2 days, and to this day my bank has not been reimbursed.  Thank goodness I have thru my bank but they now are dealing w/them.  Please folks, becareful !  And if you use them use a protective credit card that protects your transaction because they are crooked and they try to sound sweet and sincere like they are doing you this huge favor but they are not.  "I'll give you this $800 lens for free" when in fact it is a $100 piece of junk lens.  Wow are they slick.  Then I actually had one employee tell me to f--- off, you fill in the blanks, only because I wouldn't agree to his exchange.  So I am warning anyone thinking about doing business with them.  They deal with only Grey market items and China market items.  If you can read chinese then you will be fine as All the markings are in chinese.
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This report was posted on Ripoff Report on 11/05/2012 02:20 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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