- Report: #1122752
Report - Rebuttal - Arbitrate
Complaint Review: ABC Nissan
ABC Nissan1300 E. Camelback Road Phoenix, Arizona USA
ABC Nissan Overpricing vehicles by confusing the customer Phoenix Arizona
*Consumer Comment: They won't
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The ABC Nissan sales team will greet you and welcome you like any other dealer. They make you feel comfortable and try to help you find the car you need. Once this is done the salesman that first greeted you will get some information out from you, but he is not the one you negotiate with he is only setting you up for his "team" to come in and start confusing you.
Next, they want to know what kind of payment range you want to have and they make it seem like if they are making you a big favor by trying to "work the numbers" so that they can get to the payment range you would like. This is only a tactic that they use to see how much they can overprice the vehicle they want to sell you. Don't give them any payment ranges, just negotiate on the price of the vehicle.
After confusing us for a long time we ended up going to their finance guy. He will try as hard as he can to sell you "unlimited insurance" for your vehicle, drain your energy, and further confuse you. He will go over all the additional products he is trying to sell, but when it comes time to sign the papers he just hands them to you and has you sign them quickly because "someone is hurrying him up".
Long story short after looking closely at the sales contract, ABC Nissan overpriced the vehicle by a significant amount. I just checked the MSRP price for the same vehicle on their website and it is much lower than the price that they ended up selling the vehicle to me.
I will try to contact the manager to see if he can make this right. This will show if they truly care about their customers and will speak greatly of their team.
I will provide an update after contacting them.
This report was posted on Ripoff Report on 02/11/2014 09:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/ABC-Nissan/Phoenix-Arizona-85014/ABC-Nissan-Overpricing-vehicles-by-confusing-the-customer-Phoenix-Arizona-1122752. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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