Several months ago I purchased a vechicle from ABC Nissan.
Of course at the time of purchase i was assured of many things how I would save so much money in insurance over my curent vehicle how much lower the payments would be. How worry free having a newer vehicle would be.
I was reluctant to purchase the vehicle the same day I had looked at it especially without calling about insurance rates. But after hours of sales talk of how much money I would save and how he guranteed my insurance would be cut in half. Because I was curently driving a 4 wheel drive truck and was purchasing a 4 door car.
After negotations we agreed on a price which payments mysteriously increased 80 dollars between agreed apon price and price after I went through the financing department.
I also noticed the keyless entry remotes did not work and there was no extra key but they told me there was no problem they just needed programed and they were sure they had the extra key around and would find it within a few days.
A few days later I had called about insurance and it was almost double what my current insurance was. I went back in to question him about telling me how low my insurance was going to be he told me "I never said that" and refused to help me. I had also found at this time that they couldn't get the deal they had made to go through financing so they wanted me to come in and sign a new contract. In which the payments were an additional 40 dollars more.
I refused and asked for my old vehicle back but of course there was no was to do that. Arizona has a "no cool down law" and I was stuck with it. Paying more for it then my previous vehicle and nearly double for insurance. I had no choice but to sign the new contracts as it is my only source of transportation to work.
After finally deciding I was stuck with the car. I tried to go in and have them make good with the keyless entry and the extra key. Which now suddenly they could not do there but they were calling to make me an appointment at the mitsubishi dealer. They told me all I had needed was the "I owe you" for an extra key and programing the keyless entry remotes was coverd under waranty and would be free.
When I arrived at the dealer on Saturday morning. They said they would not accept the I owe you from ABC Nissan. So they called to get a PO but of course there was no one there to approve it. I waited for a few hours untill they finally got ahold of someone to approve it. I got my extra key but they told me the key less entry remotes did not even go to my car and there was a charge for programing them.
After months of calling them back and them refusing to do anything telling me they had never promised me anything and even if they did I didn't have it in writing so they weren't obligated to do anything.
I called the better business bureau and told them I thought it was false advertising because the car came with keyless entry remotes so obviously I the buyer thought it was supose to have them.
It was not like I had just decided I wanted something additional out of the blue. After several more calls I finally did get one key less entry remote programed. Not sure how they did that since they are sold in pairs.
I had finally thought I had made progress untill I got a $500 dollar phone bill from calling here and calling there trying to get them to make good on there promises.
This is 4 months worth of events sumerised into a few paragraphs and is probably hard to follow as I could write a book about my terrible treatment and being flat out lied to by ABC Nissan.
After the hell they put me through. I would recomend to people to buy a used car from a crack dealer downtown before purchasing one from abc nissan. You would probably get a better deal and deal with a more honest person.
Casa Grande, Arizona
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