Complaint Review: ACAI BURN - DES MOINES Iowa
- ACAI BURN P.O. BOX 10233 DES MOINES, Iowa U.S.A.
- Phone: 800-6593588
- Web:
- Category: Weightloss Programs
ACAI BURN THE 14 DAY TRIAL COST WAS $4.95.I WAS CHARGED $59.95 FOR THIS ACAI TRIAL OFFER. DES MOINES Iowa
* : Hello,
*Consumer Comment: Got me too
I ORDERED THE 14 DAY TRIAL OFFER FOR $ 4.95. WHEN I CALLED TO CANCEL THE ORDER ON JUNE 8,2009,THE LADY INFORMED ME THAT MY CREDIT CARD WAS BEING CHARGED $59.95 FOR THIS TRIAL OFFER.SHE TOLD ME THAT I CAN SEND THE UNUSED PORTION BACK AND THAT MY CREDIT CARD WILL BE CREDITED THE $59.95+ THE $4.95.THAT WILL TAKE ABOUT 2 WEEKS OR SO FOR ME TO SEE THE CREDIT. WHY DON'T THEY TELL PEOPLE THIS BEFORE. I THOUGHT THAT I WAS ONLY GOING TO BE CHARGED $ 4.95.I THINK THAT SOME BODY SHOULD DO SOMETHING ABOUT WHAT THIS COMPANY IS DOING. THIS IS VERY WRONG.
Vicki
OCEAN PARK, Washington
U.S.A.
This report was posted on Ripoff Report on 06/08/2009 02:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/acai-burn/des-moines-iowa-50381/acai-burn-the-14-day-trial-cost-was-495i-was-charged-5995-for-this-acai-trial-offer-459731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2
Hello,
AUTHOR: Gemma R. - (USA)
SUBMITTED: Friday, September 11, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
#1 Consumer Comment
Got me too
AUTHOR: Joey - (United States Minor Outlying Islands)
SUBMITTED: Saturday, June 27, 2009
I too was ripped off by Acaiburn. NO WHERE on their web page did I find anything about the $59 that was stolen from my bank account. This is a deceitful enterprise, whos goal is to get as much money as possible from this worthless product. They also handed off my information to another advertiser on the site, who tried to bill me for a "weight loss program" totaling an additional $10; never agreed to this.
All this hassle for the "free" trial; big mistake. I should not have used my credit card. Regardless, they are theives. I am not paying $59 dollars for 14 pills. I think the best thing to do is to dispute the charges rather than sending the remaining pills in. They are making me do the work in getting my money back (and only after going to the trouble of packaging and shipping their stupid pills, and waiting two weeks to MAYBE get refunded? Hell to the NO!).
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