Assurance Wireless VIRGIN MOBILE Assurance Wireless (Virgin Mobile) customer service rude to poor and sick users with 'lifeline' service under government contracts richmond, Nationwide

After receiving a worrying text message from Assurance wireless telling me that my listed residential address had been changed (which it hasn't) I called the number that it said to call only to get a non working number. Next search internet for Assurance Wireless correct customer service number and called. The customer service rep was really rude and I believe it is because I  have a 'lifeline' phone paid for under government contract. If i were a regular paying Virgin Mobile customer I strongly feel that the customer service personnel would not be so rude. IMO in this way it is a discrimination against the poor and sick.

I'm sick of this type of thing. I spoke to a supervisor about it. He would not give me even the rep's first name so I could report it to assurance wireless (VIRGIN MOBILE). He said he would take 'some action' on the issue and I asked to be notified about such action. He said that was not possible so this is my only way to respond. Assurance Wireless (a division of virgin mobile)  is a federal Lifeline Assistance program brought to you by Virgin Mobile. Lifeline is a government benefit program supported by the federal Universal Service Fund.