Assurance wireless Tone, alexs ,jill ,pen people I talk to Take money called phone so i would have to buy more mins lie about sending phone Minneapolis Mn

This is an on going problem with me and this phone company. I received a free phone back Sep 2018. I broke my phone I bought a new one it never showed up. 3 months waited I paid $27 .I call the assurance wireless to buy a phone with the money I had have them.

I was told I could not get a phone. I ask them to refund the money they they couldn't .they can put it on my account I ask to speak to a supervise they say they don't have any.then someone new get on the phone acting like they care they say I have a phone coming but never reseved  one they have send me phone that did not work.

I  send 4 or 5 phones back to them they .so can I stay.  Jan 26 I called to put 30$ for min because my mind was out but after I put my money I found out that I had mins320i Take5$ then it into 250 that gave 600 mins. On the 26 of Fed  I paid 5$ for a to sent to me never got in my account at the they it was 30$in my account that's still not right but I am hurt

.I do not want to be after thisyear. Can you help  me. This is hard to believe this happen to me I do want anyone to go throw this.they have done more they have a scme they say we have a Grantryant money I give 250$ to give money this did happen until I get a phone from this company their voices I remember that how I know it's them o.o