- Report: #977858
Report - Rebuttal - Arbitrate
Complaint Review: BLUEBIRD AMERICAN EXPRESS
BLUEBIRD AMERICAN EXPRESSInternet United States of America
BLUEBIRD AMERICAN EXPRESS BLUEBIRD WALMART CARD WHAT IS AMERICAN EXPRESS DOING? TRYING TO HOLD ON TO OUR $$$ Internet
*Consumer Comment: This has nothing to do with Bluebird
*Consumer Comment: Customer service
*Consumer Comment: Multiple Gas Pumps
*Consumer Comment: American Express hate American workers.
*Consumer Comment: You are not alone
*Consumer Comment: Yes, they do.
*Consumer Comment: Not All Debit Cards Work That Way
*REBUTTAL Owner of company: this card is a joke
*Consumer Comment: Not necessarily an AMEX issue.
I purchased the Bluebird Card from Walmart to try it out. After creating an account and receiving the new card in the mail, I put $450 on the card. I was planning a road trip, so thought it would be a good idea to use it to buy gas and food while travelling. It worked fine for the first four transactions. After that the card declined at the next gas station. How ridiculous! I have more than $200 balance and it would not go through. Luckily I had cash and credit cards to use.
After getting back home, I tried to call them for 2 days at the 877-486-5990 number, and due to the high volume of calls, no one was available, and the phone hang up. Went online it shows a total balance of $211.00, but $0.00 available. Tried calling them again, same thing. Went online the next day, then all the funds are available. Not sure what their tactics are, but for American Express to be such a large company, this service is horrible! This is the year 2012, you do not need 3 days to process debit transactions. My bank knows my balance and what's available immediately! PLEASE GET A CUSTOMER SERVICE DEPARTMENT TO TAKE CARE OF YOUR BLUEBIRD CUSTOMERS.
I would not recommend Bluebird to anyone and will close out this account.
This report was posted on Ripoff Report on 12/04/2012 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/BLUEBIRD-AMERICAN-EXPRESS/internet/BLUEBIRD-AMERICAN-EXPRESS-BLUEBIRD-WALMART-CARD-WHAT-IS-AMERICAN-EXPRESS-DOING-TRYING-TO-977858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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