- Report: #950754
Report - Rebuttal - Arbitrate
Complaint Review: Brickhouse Security
Brickhouse SecurityNew York, New York United States of America
Brickhouse Security Great Sales, Poor Customer Service New York, New York
*UPDATE Employee: Trackports Not Working
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I went on vacation for a week, and expected to return and see some reports. They didn't track the entire time I was gone!
I emailed customer service, which was a way to contact them, as stated in order receipt in my email. I wated for two days, no response. I emailed them again. Waited another day, no reponse. I emailed them a third and last time. waited another day, still no response.
Finally, I told them to cancel the service and asked for a refund. After that, they responsed to my first email and said they reset the devices. I checked and they still didn't work, so I emailed them again and asked them to cancel my service and issue a refund.
After another week, I finally received an email confirming the cancelation, but they can't give me a refund. They are so quick to make a sale, but once they have your money in their pocket, customer service is gone!
This report was posted on Ripoff Report on 10/04/2012 10:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Brickhouse-Security/New-York-New-York-1018/Brickhouse-Security-Great-Sales-Poor-Customer-Service-New-York-New-York-950754. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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