Brickhouse Security Great Sales, Poor Customer Service New York, New York

I ordered some tracking devices for our company vehicles, and plugged them into the vehicles OBD-II port as instructed. They were supposed to automatically start working after driving around for about 30 minutes or so.

I went on vacation for a week, and expected to return and see some reports. They didn't track the entire time I was gone!

I emailed customer service, which was a way to contact them, as stated in order receipt in my email. I wated for two days, no response. I emailed them again. Waited another day, no reponse. I emailed them a third and last time. waited another day, still no response.

Finally, I told them to cancel the service and asked for a refund. After that, they responsed to my first email and said they reset the devices. I checked and they still didn't work, so I emailed them again and asked them to cancel my service and issue a refund.
 
After another week, I finally received an email confirming the cancelation, but they can't give me a refund. They are so quick to make a sale, but once they have your money in their pocket, customer service is gone!