Report: #950754

Complaint Review: Brickhouse Security

  • Submitted: Thu, October 04, 2012
  • Updated: Thu, December 20, 2012
  • Reported By: Anonymous Businessman — Louisville Kentucky United States of America
  • Brickhouse Security

    New York, New York
    United States of America

Brickhouse Security Great Sales, Poor Customer Service New York, New York

*UPDATE Employee: Trackports Not Working

Show customers why they should trust your business over your competitors...

I ordered some tracking devices for our company vehicles, and plugged them into the vehicles OBD-II port as instructed. They were supposed to automatically start working after driving around for about 30 minutes or so.

I went on vacation for a week, and expected to return and see some reports. They didn't track the entire time I was gone!

I emailed customer service, which was a way to contact them, as stated in order receipt in my email. I wated for two days, no response. I emailed them again. Waited another day, no reponse. I emailed them a third and last time. waited another day, still no response.

Finally, I told them to cancel the service and asked for a refund. After that, they responsed to my first email and said they reset the devices. I checked and they still didn't work, so I emailed them again and asked them to cancel my service and issue a refund.
 
After another week, I finally received an email confirming the cancelation, but they can't give me a refund. They are so quick to make a sale, but once they have your money in their pocket, customer service is gone!
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 10/04/2012 10:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/brickhouse-security/new-york-new-york-1018/brickhouse-security-great-sales-poor-customer-service-new-york-new-york-950754. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Trackports Not Working

AUTHOR: Brickhouse security - (USA)

Hello,

I apologize that the Trackports didn't work out for you.  Due to the placement of the units inside the vehicle, sometimes the GPS gets blocked and they just don't work out for customers with certain makes of vehicles.  Also sorry we didn't respond to your email in a timely fashion - we definitely have been backed up due to high volume of sales in the past couple months, but have added 10 new members to the team so we can respond to customer inquires much quicker.  

If there are any further issues with your account I'd be happy to look into them and help you out - please respond with your order number if so.

Regards
Customer Service Manager
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.