Complaint Review: Brickhouse Security
Brickhouse Security Great Sales, Poor Customer Service New York, New York
*UPDATE Employee: Trackports Not Working
I went on vacation for a week, and expected to return and see some reports. They didn't track the entire time I was gone!
I emailed customer service, which was a way to contact them, as stated in order receipt in my email. I wated for two days, no response. I emailed them again. Waited another day, no reponse. I emailed them a third and last time. waited another day, still no response.
Finally, I told them to cancel the service and asked for a refund. After that, they responsed to my first email and said they reset the devices. I checked and they still didn't work, so I emailed them again and asked them to cancel my service and issue a refund.
After another week, I finally received an email confirming the cancelation, but they can't give me a refund. They are so quick to make a sale, but once they have your money in their pocket, customer service is gone!
This report was posted on Ripoff Report on 10/04/2012 10:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/brickhouse-security/new-york-new-york-1018/brickhouse-security-great-sales-poor-customer-service-new-york-new-york-950754. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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