- Report: #1062242
Report - Rebuttal - Arbitrate
Complaint Review: Budget Brakes
Budget BrakesNolensville Pike Nashville, Tennessee USA
Budget Brakes "Budget" Brakes?? More like "rip-off the consumer" brakes Nashville Tennessee
*REBUTTAL Owner of company: Budget Brakes response
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We took our 2001 Blazer to Budget Brakes on Nolensville Pike in Nashville TN after seeing their ad for "$89.99 brakes". Needless to say, this is purely a bait and switch operation. They inspected our car and after 45 minutes, we got 2 reports - one for just under $1000 and one for about $1300 and they asked which one did we prefer to get done. Not only did we need brake pads, but now the recommended service included front and rear rotors, a set of rear calipers (supposedly one side was stuck in the closed position), front and rear brake pads, brake hardware kits and labor (which was $298 for about 1 1/4 hours work). Since our car was already on the rack and torn apart, we felt we had no choice but to get the work done -- only wish we would have walked away while we had the chance.
We never saw the old parts, or the new parts and of course, customers are not allowed in the shop area due to insurance reasons. When we saw the invoice, I felt physically sick -- who has $1000 sitting around on the money tree in their back yard???
So we got the work done and on Monday, I called their customer service office to voice my concerns. I told the gentleman I talked to that the labor charge was outrageous, we were double charged for some of the services and there was really no proof given that we actually needed all of the work done. Also, that we had heard the front desk guy try to "up-sell" services to another customer while we were there, so it could be that this is the norm just to make money. The customer service guy did a 3 way call with me and the shop-- the guy at the shop pulled our records and went over line by line why we had needed each of those services. Sound good? yeah -- but were those parts really needed? We'll never know.
My advice is to stay FAR FAR AWAY from any budget brakes shop -- call around to other brake shops and get prices quoted before you decide to get anything done. I just hope that this report can save others from getting ripped off like we were.
This report was posted on Ripoff Report on 06/26/2013 10:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Budget-Brakes/Nashville-Tennessee/Budget-Brakes-Budget-Brakes-More-like-rip-off-the-consumer-brakes-Nashville-Tennes-1062242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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