I ordered a Vizio 50" TV online on 11/24 for a great price. I never received a confirmation/delivery e-mail. Thought it was just backed up because of Black Friday. Checked my Circuit City "account" today, no mention of the order.
Called them. Thet told me the order was "denied". I asked "by whom?" They said there must have been a problem with your account, but they didn't say what account. I asked to be kicked up the chain. While I was on hold I checked with my card company. They saud they received an inquiry from Circuit City and approved it.
Next person I spoke to again mentioned a "problem with the account". I told her I spoke with the bank and they told me they approved the purchase. I asked again to be kicked up the chain to someone who could resolve this. Got to the "top of the chain" (read "you can't speak with my supervisor") they couldn't tell me why it was denied. I told her the bank O.K'd it, I ordered it, the problem must be with CC! "We don't just turn down sales", she said. I asked her to look more to find the reason. After another 10-15 min. on hold, "there was a problem with the information you entered in your Circuit City account" Now the Circuit City account is my email address and my password. I got in to the account, the name and address were correct and they checked with the bank, so what gives? "I can't give you the information as to what the incorrect information was" I asked, "If I want to place the order again, how will I know what mistake I made so I don't make it again?
She hung up!
My belief is that they had a certain number of TVs they would sell at this price ($300 less than now on their site) and I was screwed.
West Greenwich, Rhode Island